Factors influencing information quality of information systems: a systematic literature review
In today's digital era, information quality in information systems is essential for organizational effectiveness and decision-making. This systematic literature review aims to assess and synthesize factors influencing information quality across various systems, focusing on key dimensions such a...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Politeknik Negeri Padang
2024
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| Online Access: | http://psasir.upm.edu.my/id/eprint/116401/ http://psasir.upm.edu.my/id/eprint/116401/1/116401.pdf |
| _version_ | 1848866995961856000 |
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| author | Abd Aziz, Azwan Haizan Nor, Rozi Nor Jusoh, Yusmadi Yah Wan Ab. Rahman, Wan Nurhayati Mohd. Ali, Norhayati |
| author_facet | Abd Aziz, Azwan Haizan Nor, Rozi Nor Jusoh, Yusmadi Yah Wan Ab. Rahman, Wan Nurhayati Mohd. Ali, Norhayati |
| author_sort | Abd Aziz, Azwan |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | In today's digital era, information quality in information systems is essential for organizational effectiveness and decision-making. This systematic literature review aims to assess and synthesize factors influencing information quality across various systems, focusing on key dimensions such as reliability, accessibility, usability, accuracy, completeness, and timeliness. The existing literature is fragmented, lacking an integrated theory that comprehensively addresses the significance of information quality. Thus, a systematic review was conducted following the PRISMA framework to address this gap and provide evidence-based recommendations for research and practice. Studies were identified, screened, and selected from Scopus and Web of Science. After an initial search using specific keywords, a total of 1,548 articles were found that contained specified terms or strings in various combinations. Of these, 31 studies were chosen for full review based on predefined inclusion and exclusion criteria. The analysis was organized into three primary themes: i) Core Information Quality Factors, ii) Synergizing Information Quality with System and Service Quality, and iii) Impact of Information Quality on User Satisfaction and Organizational Outcomes. The results emphasize the significant role of high information quality in enhancing user satisfaction and operational efficiency. Different industries prioritize various quality dimensions according to their specific needs. Therefore, this review elucidates the imperative function of good quality information in reinforcing information systems' proper functioning, calling for empirical studies to develop holistic frameworks that incorporate multiple dimensions and impact analysis across different domains. |
| first_indexed | 2025-11-15T14:29:28Z |
| format | Article |
| id | upm-116401 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T14:29:28Z |
| publishDate | 2024 |
| publisher | Politeknik Negeri Padang |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1164012025-04-07T04:01:59Z http://psasir.upm.edu.my/id/eprint/116401/ Factors influencing information quality of information systems: a systematic literature review Abd Aziz, Azwan Haizan Nor, Rozi Nor Jusoh, Yusmadi Yah Wan Ab. Rahman, Wan Nurhayati Mohd. Ali, Norhayati In today's digital era, information quality in information systems is essential for organizational effectiveness and decision-making. This systematic literature review aims to assess and synthesize factors influencing information quality across various systems, focusing on key dimensions such as reliability, accessibility, usability, accuracy, completeness, and timeliness. The existing literature is fragmented, lacking an integrated theory that comprehensively addresses the significance of information quality. Thus, a systematic review was conducted following the PRISMA framework to address this gap and provide evidence-based recommendations for research and practice. Studies were identified, screened, and selected from Scopus and Web of Science. After an initial search using specific keywords, a total of 1,548 articles were found that contained specified terms or strings in various combinations. Of these, 31 studies were chosen for full review based on predefined inclusion and exclusion criteria. The analysis was organized into three primary themes: i) Core Information Quality Factors, ii) Synergizing Information Quality with System and Service Quality, and iii) Impact of Information Quality on User Satisfaction and Organizational Outcomes. The results emphasize the significant role of high information quality in enhancing user satisfaction and operational efficiency. Different industries prioritize various quality dimensions according to their specific needs. Therefore, this review elucidates the imperative function of good quality information in reinforcing information systems' proper functioning, calling for empirical studies to develop holistic frameworks that incorporate multiple dimensions and impact analysis across different domains. Politeknik Negeri Padang 2024 Article PeerReviewed text en cc_by_sa_4 http://psasir.upm.edu.my/id/eprint/116401/1/116401.pdf Abd Aziz, Azwan and Haizan Nor, Rozi Nor and Jusoh, Yusmadi Yah and Wan Ab. Rahman, Wan Nurhayati and Mohd. Ali, Norhayati (2024) Factors influencing information quality of information systems: a systematic literature review. International Journal on Informatics Visualization, 8 (3-2). pp. 1923-1931. ISSN 2549-9610; eISSN: 2549-9904 https://joiv.org/index.php/joiv/article/view/3483 10.62527/joiv.8.3-2.3483 |
| spellingShingle | Abd Aziz, Azwan Haizan Nor, Rozi Nor Jusoh, Yusmadi Yah Wan Ab. Rahman, Wan Nurhayati Mohd. Ali, Norhayati Factors influencing information quality of information systems: a systematic literature review |
| title | Factors influencing information quality of information systems: a systematic literature review |
| title_full | Factors influencing information quality of information systems: a systematic literature review |
| title_fullStr | Factors influencing information quality of information systems: a systematic literature review |
| title_full_unstemmed | Factors influencing information quality of information systems: a systematic literature review |
| title_short | Factors influencing information quality of information systems: a systematic literature review |
| title_sort | factors influencing information quality of information systems: a systematic literature review |
| url | http://psasir.upm.edu.my/id/eprint/116401/ http://psasir.upm.edu.my/id/eprint/116401/ http://psasir.upm.edu.my/id/eprint/116401/ http://psasir.upm.edu.my/id/eprint/116401/1/116401.pdf |