Food at your doorstep? examining customer loyalty towards online food delivery applications

QR Code

Food at your doorstep? examining customer loyalty towards online food delivery applications

Purpose: This study empirically investigated the different attributes (i.e. convenience, online reviews, online ratings, visual appeal and various food choices) of food delivery applications (FDAs) that impacted customers' perceived benefits, satisfaction and loyalty. Price consciousness was po...

Full description

Bibliographic Details
Main Authors:	Liu, Xin, Lim, Xin Jean, Cheah, Jun Hwa, Ng, Siew Imm, Kamal Basha, Norazlyn
Format:	Article
Language:	English
Published:	Emerald Publishing 2023
Online Access:	http://psasir.upm.edu.my/id/eprint/115429/ http://psasir.upm.edu.my/id/eprint/115429/1/115429.pdf

Similar Items

Bringing learning to your doorstep
by: The Star
Published: (2018)

Are men from Mars, women from Venus examining gender differences towards continuous use intention of branded apps
by: Xin, Jean Lim, et al.
Published: (2021)

Will you stay or will you go the effects anthropomorphism presence and the marketing mix have on retail app continuance use intention
by: Lim, Xin Jean, et al.
Published: (2021)

To move or not to move? A study of sustainable retirement village in Malaysia
by: Lim, Xin-Jean, et al.
Published: (2020)

Determinants of food delivery platforms through customer loyalty toward sustainability of business
by: Goh, Se Yeen, et al.
Published: (2020)

To retire or not to retire: intention towards concept of retirement village in Malaysia
by: Lim, Xin Jean, et al.
Published: (2019)

Cens*rs on our doorsteps and yes, they knocked
by: Yow, Chong Lee
Published: (2015)

The Effect of Satisfaction, Customer Loyalty and its Dimension (Cognitive Loyalty, Affective Loyalty and Behavioural Loyalty), Waiting Time, Self-Service Technology Experience, Customer Involvement Level and Trust on Repurchase Intention in Online Food Delivery Service
by: Gunadi, Renji
Published: (2020)

Factors affecting customer loyalty of online delivery services
by: Teoh, Kok Wey, et al.
Published: (2022)

What determines customers’ loyalty towards telecommunication service? mediating roles of satisfaction and trust
by: Hiram, Ting, et al.
Published: (2020)

Customer Loyalty among the Generation Y Customers in the Fast Food Industry
by: Mariady, Hansen
Published: (2011)

Unlocking the enigma of social commerce discontinuation: exploring the approach and avoidance drivers
by: Chong, Sin-Er, et al.
Published: (2025)

Why not travel to Malaysia? variations in inbound tourists perceptions toward halal-friendly destination attributes
by: Azali, Mohamed, et al.
Published: (2021)

Time for tea: factors of service quality, memorable tourism experience and loyalty in sustainable tea tourism destination
by: Ng, Siew Imm, et al.
Published: (2022)

The impact of mobile service quality on satisfaction and loyalty: a study of online food delivery in Thailand
by: Sribusdee, Nannapas
Published: (2022)

Factors influencing customer loyalty towards fast food restaurants
by: Nezakati, Hossein *, et al.
Published: (2011)

Retirement village buying intention: a case study on the Muslim and non-Muslim Malaysian elderly
by: Ng, Siew Imm, et al.
Published: (2020)

Tell me about your culture, to predict your tourism activity preferences and evaluations: cross-country evidence based on user-generated content
by: Ji, Guang Meng, et al.
Published: (2023)

Customer Service Management on Enhancing Customer Loyalty in Food and Beverage Industry: Case Study of Starbucks Malaysia
by: Darren Chan, Chee Shern, et al.
Published: (2024)

From doorstep to Internet: consumer protection againts unfair trade practices in Malaysia
by: Amin, Naemah
Published: (2010)

I see, and I hunt: the link between gastronomy online reviews, involvement and behavioural intention towards ethnic food
by: Xin, Jean Lim, et al.
Published: (2020)

Factors influence the online customer satisfaction towards food online delivery / Siti Sarah Solehen
by: Solehen, Siti Sarah
Published: (2018)

Boosting customers’ impulsive buying tendency in live-streaming commerce: the role of customer engagement and deal proneness
by: Luo, Xi, et al.
Published: (2024)

The influence of food trucks' service quality on customer satisfaction and its impact toward customer loyalty
by: Bagyalakshmi Gopi,, et al.
Published: (2020)

Impact of virtual influencers on customer engagement of Generation Z consumers: a presence perspective
by: Lin, Qiaoling, et al.
Published: (2024)

A Study Of Brand Loyalty In The Fast Food Industry In Malaysia
by: Kam Tai, Cindy Cheah
Published: (2009)

Assessing technical and functional features of office buildings and their effects on satisfaction and loyalty
by: Cheah, Jun Hwa, et al.
Published: (2014)

Are unmanned smart hotels du jour or are they here forever? experiential pathway analysis of antecedents of satisfaction and loyalty
by: Chang, Yee-Shan, et al.
Published: (2022)

“Your Loyalty is Rewarded”: a study of Hotel Loyalty Program in Malaysia
by: Chong, Daniel Ka Leong *
Published: (2017)

Knowing your halal food ingredients (adulteration and istihalah)
by: Jamaludin, Mohammad Aizat
Published: (2019)

Exploring luxury hotel consumption values, attitudes and revisit intention in the post-pandemic era
by: Ng, Siew Imm, et al.
Published: (2024)

Food neophobia and ethnic food consumption intention An extension of the theory of planned behaviour
by: Hiram, Ting, et al.
Published: (2016)

Halal Awareness Video: How to know your desired food premises serve halal food?
by: Hashim, Yumi Zuhanis Has-Yun, et al.
Published: (2020)

Hotel restaurant food delivery app: customer intention / Rashid Salleh ... [et al.]
by: Salleh, Rashid, et al.
Published: (2020)

Online foods order and delivery service: a pilot study
by: Kedah, Zulkarnain, et al.
Published: (2010)

Enhancing customer retention: the role of customer satisfaction and delight in the authorized automotive after-sales service sector
by: Leong, Choi-Meng, et al.
Published: (2024)

Determinants of consumer attitudes toward mobile advertising: a cross-border study between Malaysia and Indonesia using PLS-MGA
by: Mohamed Ghazali, Raimi Nur Hakimi, et al.
Published: (2019)

Determinants of consumer attitudes toward mobile advertising: a crossborder study between Malaysia and Indonesia using PLS-MGA
by: Mohamed Ghazali, Raimi Nur Hakimi, et al.
Published: (2019)

Factors affecting customer’s loyalty towards fast food restaurant in Subang Jaya / Shahril Anuar Jamar
by: Jamar, Shahril Anuar
Published: (2019)

Travel app shopping on smartphones: understanding the success factors influencing in-app travel purchase intentions
by: Lim, Xin Jean, et al.
Published: (2022)