Customers’ emotional impact on star rating and thumbs-up behavior towards food delivery service apps

QR Code

Customers’ emotional impact on star rating and thumbs-up behavior towards food delivery service apps

This study explores the intricate relationship between emotional cues present in food delivery app reviews, normative ratings, and reader engagement. Utilizing lexicon-based unsupervised machine learning, our aim is to identify eight distinct emotional states within user reviews sourced from the Goo...

Full description

Bibliographic Details
Main Authors:	Li, Le, Ismail, Noor Azlin, Chong, Choo Wei, Sun, Peng, Pervin, Mst. Dilara, Hossain, Md Shamim
Format:	Article
Language:	English
Published:	EnPress Publisher, LLC 2024
Online Access:	http://psasir.upm.edu.my/id/eprint/113868/ http://psasir.upm.edu.my/id/eprint/113868/1/113868.pdf

Similar Items

Customers' emotional impact on star rating and thumbs-up behavior towards food delivery service Apps
by: Li, Le, et al.
Published: (2024)

Thumbs up to RTD
by: Tangairaju, Sivaa
Published: (2022)

Thumbs up for removal of temperature checks
by: Ibrahim, Junaid
Published: (2022)

Highway takeover plan gets thumbs up
by: Rasid, Amir Hisyam, et al.
Published: (2019)

Discount card for varsity students gets thumbs-up
by: The Star, Tan Ee Loo
Published: (2012)

Estimation of thumb-muscle length by ultrasound on portable thumb training system
by: Sidek, Shahrul Na'im, et al.
Published: (2017)

EMG based classification of thumb posture using portable thumb training system
by: Roslan, Muhammad Rozaidi, et al.
Published: (2017)

Corporate government practices and environmental reporting of companies in Malaysia : finding possibilities of doubles thumbs up.
by: Sharifah Buniamin,, et al.
Published: (2011)

Daylighting rule of thumb and typology
by: Nik Ibrahim, Nik Lukman, et al.
Published: (2007)

Acute thumb and finger instability
by: Syed Waseem Ahmad, Sharifah Roohi, et al.
Published: (2015)

Neuro-based thumb-tip force and joint angle modeling for development of prosthetic thumb control
by: Jalaludin, Nor Anija, et al.
Published: (2013)

Hotel restaurant food delivery app: customer intention / Rashid Salleh ... [et al.]
by: Salleh, Rashid, et al.
Published: (2020)

Thumb-tip force estimation and analysis
by: Sidek, Shahrul Na'im
Published: (2012)

Squamous cell carcinoma of the thumb nail bed.
by: Manohar , Arumugam
Published: (2007)

A heart of gold and a green thumb
by: Oorjitham, Santha
Published: (2017)

Linked up web apps and web services
by: Nazar Syafiq, Nazri
Published: (2013)

Surface Electromyography (sEMG)-based thumb-tip angle and force estimation using artificial neural network for prosthetic thumb
by: Sidek, Shahrul Na'im, et al.
Published: (2012)

Signal processing of EMG signal for continuous thumb-angle estimation
by: Siddiqi, Abdul Rahman, et al.
Published: (2015)

EMG based classification for continuous thumb angle and force prediction
by: Siddiqi, Abdul Rahman, et al.
Published: (2015)

Estimation of continuous thumb angle and force using electromyogram classification
by: Siddiqi, Abdul Rahman, et al.
Published: (2016)

Portable thumb training system for EMG signal measurement and analysis
by: Roslan, Muhammad Rozaidi, et al.
Published: (2016)

Outcome of reconstruction for duplication of the thumb in adults aged over 40.
by: Arumugam, Manohar, et al.
Published: (2011)

Online esports competitive team finder web app with built-in tournament creator, custom lobby match-up and profile ratings based on participations and compliments
by: Yee, Zi Yang
Published: (2022)

EMG based continuous thumb-tip force model for prostheses design
by: Siddiqi, Abdul Rahman, et al.
Published: (2017)

Web-based campus election using thumb recognition / Mariam Samawi
by: Samawi, Mariam
Published: (2006)

Electromyography (EMG)-based thump-tip force estimation for prosthetic thumb
by: Jalaludin, Nor Anija, et al.
Published: (2012)

Online technology of food delivery services apps, OFDS on purchase intention
by: Naina Mohamed, Rozita, et al.
Published: (2022)

Measuring Customer Satisfaction In Five-Star Hotels In Malaysia
by: Hia, Kuek Gek
Published: (2003)

Kinematic Mapping and Calibration of the Thumb Motions for Teleoperating a Humanoid Robot Hand
by: Cui, Lei, et al.
Published: (2011)

Using Apps to improve service delivery in Malaysian hotels: guests' and employees' rationales
by: Selke, Raimond, et al.
Published: (2015)

Using apps to improve service delivery in Malaysian hotels: rational of guests and employees
by: Selke, Raimond, et al.
Published: (2015)

Relationship between the star and the hotel service guarantees of customer satisfaction
by: Mohd Shahril, Aslinda, et al.
Published: (2015)

An Optimization Approach to Teleoperation of the Thumb of a Humanoid Robot Hand: Kinematic Mapping and Calibration
by: Cui, Lei, et al.
Published: (2014)

Flexor pollicis longus rupture following acupuncture for trigger thumb: a case report
by: Liew, Siew Khei, et al.
Published: (2021)

Business plan for a new star-up: EVision Overseas Education Co., Ltd
by: Chen, Cheng
Published: (2023)

Determinants of Food Delivery Apps (FDA) adoption reluctance among Generation Y in Malaysia
by: Liew, Serene, et al.
Published: (2021)

Resection of thumb metacarpal Ewing Sarcoma and primary reconstruction with non-Vascularized osteoarticular metatarsal autograft
by: Sharifudin, Mohd Ariff, et al.
Published: (2015)

Thumb-tip force orediction based on hill’s muscle model using electromyogram and ultrasound signal
by: Sidek, Shahrul Na'im, et al.
Published: (2018)

Thumb-tip force prediction based on hill’s muscle model using electromyogram and ultrasound signal
by: Sidek, Shahrul Naim, et al.
Published: (2018)

Variations in the Galactic star formation rate and density thresholds for star formation
by: Longmore, S., et al.
Published: (2013)