Effects of E-CRM and green operational practices on operational performance of hospitals: a case study of ASEAN countries

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Effects of E-CRM and green operational practices on operational performance of hospitals: a case study of ASEAN countries

The primary aim of this research was to assess the impact of operational practices and electronic customer relationship management (E-CRM) on the operational performance of hospitals within ASEAN countries, mediated by patient satisfaction. Additionally, the study examined the moderating effects of...

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Bibliographic Details
Main Authors:	Mahrinasari, M.S., Haseeb, Muhammad, Bangsawan, Satria, Sabri, Mohamad Fazli
Format:	Article
Language:	English
Published:	Regional Association for Security and crisis management 2024
Online Access:	http://psasir.upm.edu.my/id/eprint/113512/ http://psasir.upm.edu.my/id/eprint/113512/1/113512.pdf

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