Relationship between WhatsApp usage and employee engagement in Department of National Unity and Integration (JPNIN)
The usage of technology applications in the workplace has been an escalating phenomenon in which employees use several of these applications for different purposes in relation to work. One of the applications is using WhatsApp as a means of communication among the employees in various departments to...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2024
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| Online Access: | http://psasir.upm.edu.my/id/eprint/113147/ http://psasir.upm.edu.my/id/eprint/113147/1/113147.pdf |
| _version_ | 1848866141016948736 |
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| author | Adzharuddin, Nor Azura Nagamma, Ys |
| author_facet | Adzharuddin, Nor Azura Nagamma, Ys |
| author_sort | Adzharuddin, Nor Azura |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The usage of technology applications in the workplace has been an escalating phenomenon in which employees use several of these applications for different purposes in relation to work. One of the applications is using WhatsApp as a means of communication among the employees in various departments to ensure effective and fast response from all parties in relation to assigned tasks among the employees. This paper aims to determine the relationship between WhatsApp usage and employee engagement in the Department of National Unity and Integration (JPNIN) in Putrajaya. This research seeks to answer the following research questions: a) what is the level of WhatsApp usage in JPNIN among the staff, b) what is the acceptance level of WhatsApp usage in JPNIN, and c) what is the relationship between WhatsApp usage and employee engagement in JPNIN. This quantitative research is conducted among 274 respondents from JPNIN. The respondents are active users of the WhatsApp application for the communication purposes usage at work. The data was analysed using the Pearson Correlation. This study concludes that all the independent variables which are usage pattern, perceived usefulness, and perceived ease of use, have significant positive relations towards the employee engagement in JPNIN. This study will provide useful insights to JPNIN and other relevant stakeholders that includes the relevant policymakers. |
| first_indexed | 2025-11-15T14:15:53Z |
| format | Article |
| id | upm-113147 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T14:15:53Z |
| publishDate | 2024 |
| publisher | Penerbit Universiti Kebangsaan Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1131472024-11-18T01:25:30Z http://psasir.upm.edu.my/id/eprint/113147/ Relationship between WhatsApp usage and employee engagement in Department of National Unity and Integration (JPNIN) Adzharuddin, Nor Azura Nagamma, Ys The usage of technology applications in the workplace has been an escalating phenomenon in which employees use several of these applications for different purposes in relation to work. One of the applications is using WhatsApp as a means of communication among the employees in various departments to ensure effective and fast response from all parties in relation to assigned tasks among the employees. This paper aims to determine the relationship between WhatsApp usage and employee engagement in the Department of National Unity and Integration (JPNIN) in Putrajaya. This research seeks to answer the following research questions: a) what is the level of WhatsApp usage in JPNIN among the staff, b) what is the acceptance level of WhatsApp usage in JPNIN, and c) what is the relationship between WhatsApp usage and employee engagement in JPNIN. This quantitative research is conducted among 274 respondents from JPNIN. The respondents are active users of the WhatsApp application for the communication purposes usage at work. The data was analysed using the Pearson Correlation. This study concludes that all the independent variables which are usage pattern, perceived usefulness, and perceived ease of use, have significant positive relations towards the employee engagement in JPNIN. This study will provide useful insights to JPNIN and other relevant stakeholders that includes the relevant policymakers. Penerbit Universiti Kebangsaan Malaysia 2024 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/113147/1/113147.pdf Adzharuddin, Nor Azura and Nagamma, Ys (2024) Relationship between WhatsApp usage and employee engagement in Department of National Unity and Integration (JPNIN). Jurnal Komunikasi: Malaysian Journal of Communication, 40 (1). pp. 429-446. ISSN 2289-151X; eISSN: 2289-1528 https://ejournal.ukm.my/mjc/article/view/71346 10.17576/JKMJC-2024-4001-24 |
| spellingShingle | Adzharuddin, Nor Azura Nagamma, Ys Relationship between WhatsApp usage and employee engagement in Department of National Unity and Integration (JPNIN) |
| title | Relationship between WhatsApp usage and employee engagement in Department of National Unity and Integration (JPNIN) |
| title_full | Relationship between WhatsApp usage and employee engagement in Department of National Unity and Integration (JPNIN) |
| title_fullStr | Relationship between WhatsApp usage and employee engagement in Department of National Unity and Integration (JPNIN) |
| title_full_unstemmed | Relationship between WhatsApp usage and employee engagement in Department of National Unity and Integration (JPNIN) |
| title_short | Relationship between WhatsApp usage and employee engagement in Department of National Unity and Integration (JPNIN) |
| title_sort | relationship between whatsapp usage and employee engagement in department of national unity and integration (jpnin) |
| url | http://psasir.upm.edu.my/id/eprint/113147/ http://psasir.upm.edu.my/id/eprint/113147/ http://psasir.upm.edu.my/id/eprint/113147/ http://psasir.upm.edu.my/id/eprint/113147/1/113147.pdf |