APA (7th ed.) Citation

Mohd Kassim, N., & Bojei, J. (2002). Service quality: Gaps in the Malaysian telemarketing industry. Elsevier.

Chicago Style (17th ed.) Citation

Mohd Kassim, Norizan, and Jamil Bojei. Service Quality: Gaps in the Malaysian Telemarketing Industry. Elsevier, 2002.

MLA (9th ed.) Citation

Mohd Kassim, Norizan, and Jamil Bojei. Service Quality: Gaps in the Malaysian Telemarketing Industry. Elsevier, 2002.

Warning: These citations may not always be 100% accurate.