Patients' satisfaction on primary healthcare services in China and its associated factors during COVID-19 pandemic: a cross-sectional study
Introduction: The provision of a satisfactory service by community healthcare centres in China plays an important role in the prevention and control of communicable diseases, especially during the COVID-19 pandemic. However, there is a lack of study in this field. This study aimed to determine the l...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Academy of Family Physicians of Malaysia
2023
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| Online Access: | http://psasir.upm.edu.my/id/eprint/110493/ http://psasir.upm.edu.my/id/eprint/110493/1/110493.pdf |
| _version_ | 1848865530299023360 |
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| author | Li, Huan Swe, Kye Mon Min Jabbar, Mohammed Abdulrazzaq Ching, Siew Mooi |
| author_facet | Li, Huan Swe, Kye Mon Min Jabbar, Mohammed Abdulrazzaq Ching, Siew Mooi |
| author_sort | Li, Huan |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Introduction: The provision of a satisfactory service by community healthcare centres in China plays an important role in the prevention and control of communicable diseases, especially during the COVID-19 pandemic. However, there is a lack of study in this field. This study aimed to determine the level of patient satisfaction with primary healthcare services in China and its associated factors during the COVID-19 pandemic. Methods: This cross-sectional study was conducted at 10 primary healthcare clinics in Xi’an,
China. The 18-Item Patient Satisfaction Questionnaire was used for data evaluation and SPSS version 23.0 for data analysis. Results: A total of 315 patients were recruited. The overall patient satisfaction score was 26.1±3.1. In the multiple linear regression analysis, the highly educated patients had a higher patient satisfaction score than the low-educated patients (β=1.138, 95% confidence interval=0.135–2.141,
P=0.026). Conclusion: The overall patient satisfaction level of the patients who attended community healthcare centres in Xi’an was high. The patients with a higher educational level showed a higher patient satisfaction level than did those with a lower educational level. |
| first_indexed | 2025-11-15T14:06:10Z |
| format | Article |
| id | upm-110493 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T14:06:10Z |
| publishDate | 2023 |
| publisher | Academy of Family Physicians of Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1104932025-07-22T02:34:56Z http://psasir.upm.edu.my/id/eprint/110493/ Patients' satisfaction on primary healthcare services in China and its associated factors during COVID-19 pandemic: a cross-sectional study Li, Huan Swe, Kye Mon Min Jabbar, Mohammed Abdulrazzaq Ching, Siew Mooi Introduction: The provision of a satisfactory service by community healthcare centres in China plays an important role in the prevention and control of communicable diseases, especially during the COVID-19 pandemic. However, there is a lack of study in this field. This study aimed to determine the level of patient satisfaction with primary healthcare services in China and its associated factors during the COVID-19 pandemic. Methods: This cross-sectional study was conducted at 10 primary healthcare clinics in Xi’an, China. The 18-Item Patient Satisfaction Questionnaire was used for data evaluation and SPSS version 23.0 for data analysis. Results: A total of 315 patients were recruited. The overall patient satisfaction score was 26.1±3.1. In the multiple linear regression analysis, the highly educated patients had a higher patient satisfaction score than the low-educated patients (β=1.138, 95% confidence interval=0.135–2.141, P=0.026). Conclusion: The overall patient satisfaction level of the patients who attended community healthcare centres in Xi’an was high. The patients with a higher educational level showed a higher patient satisfaction level than did those with a lower educational level. Academy of Family Physicians of Malaysia 2023 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/110493/1/110493.pdf Li, Huan and Swe, Kye Mon Min and Jabbar, Mohammed Abdulrazzaq and Ching, Siew Mooi (2023) Patients' satisfaction on primary healthcare services in China and its associated factors during COVID-19 pandemic: a cross-sectional study. Malaysian Family Physician, 18. art. no. 4. pp. 1-8. ISSN 1985-207X; eISSN: 1985-2274 https://e-mfp.org/wp-content/uploads/OA18.4Patientssatisfactiononprimaryhealthcare.pdf 10.51866/oa.194 |
| spellingShingle | Li, Huan Swe, Kye Mon Min Jabbar, Mohammed Abdulrazzaq Ching, Siew Mooi Patients' satisfaction on primary healthcare services in China and its associated factors during COVID-19 pandemic: a cross-sectional study |
| title | Patients' satisfaction on primary healthcare services in China and its associated factors during COVID-19 pandemic: a cross-sectional study |
| title_full | Patients' satisfaction on primary healthcare services in China and its associated factors during COVID-19 pandemic: a cross-sectional study |
| title_fullStr | Patients' satisfaction on primary healthcare services in China and its associated factors during COVID-19 pandemic: a cross-sectional study |
| title_full_unstemmed | Patients' satisfaction on primary healthcare services in China and its associated factors during COVID-19 pandemic: a cross-sectional study |
| title_short | Patients' satisfaction on primary healthcare services in China and its associated factors during COVID-19 pandemic: a cross-sectional study |
| title_sort | patients' satisfaction on primary healthcare services in china and its associated factors during covid-19 pandemic: a cross-sectional study |
| url | http://psasir.upm.edu.my/id/eprint/110493/ http://psasir.upm.edu.my/id/eprint/110493/ http://psasir.upm.edu.my/id/eprint/110493/ http://psasir.upm.edu.my/id/eprint/110493/1/110493.pdf |