Socio-demographics influence on hospitality employee job insecurity, work engagement, financial concern, quality of life and mental health
COVID-19 has had an immense impact on many countries. This study assessed how the socio-demographic characteristics of hospitality employees working during the COVID-19 period in Malaysia influenced job insecurity, work engagement, financial concern, quality of life, and mental health. Data were col...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Universiti Teknologi Mara
2023
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| Online Access: | http://psasir.upm.edu.my/id/eprint/110478/ http://psasir.upm.edu.my/id/eprint/110478/1/110478.pdf |
| _version_ | 1848865526942531584 |
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| author | Che Ahmat, Nur Hidayah Rahamat, Syafiqah Arendt, Susan Wohlsdorf |
| author_facet | Che Ahmat, Nur Hidayah Rahamat, Syafiqah Arendt, Susan Wohlsdorf |
| author_sort | Che Ahmat, Nur Hidayah |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | COVID-19 has had an immense impact on many countries. This study assessed how the socio-demographic characteristics of hospitality employees working during the COVID-19 period in Malaysia influenced job insecurity, work engagement, financial concern, quality of life, and mental health. Data were collected from over 200 hospitality employees via an online questionnaire. Based on the results and the hypotheses tested, gender and age groups significantly influenced hospitality employees’ job insecurity and mental health. Additionally, changes in income level before and during COVID-19 significantly influenced hospitality employees’ job insecurity, work engagement, financial concern, quality of life and mental health. Our findings offer several implications for hospitality researchers and practitioners. To the best of our knowledge, this is the first known study that evaluated the socio-demographic influence on hospitality employees’ job insecurity, financial concerns, work engagements, quality of life, and mental health. Findings from this study contribute to the growing body of evidence on whether certain socio-demographic groups influence hospitality employees, particularly from an Asian country perspective like Malaysia. The researchers faced difficulties gathering data during the pandemic despite offering incentive opportunities. Therefore, future researchers should consider conducting a similar study in the post-pandemic period to gather data on the study variables for a comparison study. |
| first_indexed | 2025-11-15T14:06:07Z |
| format | Article |
| id | upm-110478 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T14:06:07Z |
| publishDate | 2023 |
| publisher | Universiti Teknologi Mara |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1104782025-05-19T07:59:18Z http://psasir.upm.edu.my/id/eprint/110478/ Socio-demographics influence on hospitality employee job insecurity, work engagement, financial concern, quality of life and mental health Che Ahmat, Nur Hidayah Rahamat, Syafiqah Arendt, Susan Wohlsdorf COVID-19 has had an immense impact on many countries. This study assessed how the socio-demographic characteristics of hospitality employees working during the COVID-19 period in Malaysia influenced job insecurity, work engagement, financial concern, quality of life, and mental health. Data were collected from over 200 hospitality employees via an online questionnaire. Based on the results and the hypotheses tested, gender and age groups significantly influenced hospitality employees’ job insecurity and mental health. Additionally, changes in income level before and during COVID-19 significantly influenced hospitality employees’ job insecurity, work engagement, financial concern, quality of life and mental health. Our findings offer several implications for hospitality researchers and practitioners. To the best of our knowledge, this is the first known study that evaluated the socio-demographic influence on hospitality employees’ job insecurity, financial concerns, work engagements, quality of life, and mental health. Findings from this study contribute to the growing body of evidence on whether certain socio-demographic groups influence hospitality employees, particularly from an Asian country perspective like Malaysia. The researchers faced difficulties gathering data during the pandemic despite offering incentive opportunities. Therefore, future researchers should consider conducting a similar study in the post-pandemic period to gather data on the study variables for a comparison study. Universiti Teknologi Mara 2023 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/110478/1/110478.pdf Che Ahmat, Nur Hidayah and Rahamat, Syafiqah and Arendt, Susan Wohlsdorf (2023) Socio-demographics influence on hospitality employee job insecurity, work engagement, financial concern, quality of life and mental health. Esteem Journal of Social Sciences and Humanities, 7 (spec.). pp. 33-52. ISSN 2600-7274 |
| spellingShingle | Che Ahmat, Nur Hidayah Rahamat, Syafiqah Arendt, Susan Wohlsdorf Socio-demographics influence on hospitality employee job insecurity, work engagement, financial concern, quality of life and mental health |
| title | Socio-demographics influence on hospitality employee job insecurity, work engagement, financial concern, quality of life and mental health |
| title_full | Socio-demographics influence on hospitality employee job insecurity, work engagement, financial concern, quality of life and mental health |
| title_fullStr | Socio-demographics influence on hospitality employee job insecurity, work engagement, financial concern, quality of life and mental health |
| title_full_unstemmed | Socio-demographics influence on hospitality employee job insecurity, work engagement, financial concern, quality of life and mental health |
| title_short | Socio-demographics influence on hospitality employee job insecurity, work engagement, financial concern, quality of life and mental health |
| title_sort | socio-demographics influence on hospitality employee job insecurity, work engagement, financial concern, quality of life and mental health |
| url | http://psasir.upm.edu.my/id/eprint/110478/ http://psasir.upm.edu.my/id/eprint/110478/1/110478.pdf |