The role of consumer satisfaction, involvement, and engagement on consumer loyalty in the telecommunication industry among Nigerian university students
Consumer loyalty is a global issue that most companies are trying to solve. The market nowadays offers consumers a wide range of products and brands to choose from. Consumption has reached a point where consumers have too many options. Thus, understanding consumer purchasing patterns requires involv...
| Main Authors: | Ayomide Bello, Sharafa, Osman, Syuhaily, Abd. Rahim, Husniyah, Adewale Yusuf, Sodiq |
|---|---|
| Format: | Article |
| Published: |
Human Resource Management Academic Research Society
2023
|
| Online Access: | http://psasir.upm.edu.my/id/eprint/110129/ |
Similar Items
Relationship between consumer involvement and consumer engagement with consumer loyalty in tourism and hospitality industry
by: Leong, Mei Kei, et al.
Published: (2017)
by: Leong, Mei Kei, et al.
Published: (2017)
The impact of consumer engagement towards consumer loyalty in tourism and hospitality industry
by: Leong, Mei Kei, et al.
Published: (2017)
by: Leong, Mei Kei, et al.
Published: (2017)
Consumer involvement, consumer online engagement, and consumer loyalty in airline and hospitality services among generation X and Y
by: Leong, Mei Kei
Published: (2018)
by: Leong, Mei Kei
Published: (2018)
Enhancing consumer online engagement through consumer involvement: A case of airline and hospitality services in Malaysia
by: Leong, Mei Kei *, et al.
Published: (2019)
by: Leong, Mei Kei *, et al.
Published: (2019)
Enhancing consumer online engagement through consumer involvement: a case of airline and hospitality services in Malaysia
by: Leong, Mei Kei, et al.
Published: (2019)
by: Leong, Mei Kei, et al.
Published: (2019)
Effects of Consumer Involvement, Consumer Knowledge, and Consumer Education on Decision Quality and Consumer Loyalty in Cosmetics Industry
by: Han, Ching-Cheng
Published: (2008)
by: Han, Ching-Cheng
Published: (2008)
Predictors of complain behaviour among mobile telecommunication network consumers
by: Chinedu, Anyanwu Hilary, et al.
Published: (2017)
by: Chinedu, Anyanwu Hilary, et al.
Published: (2017)
Dissatisfaction and profile of dissatisfied consumers: a case study of mobile telecommunication network consumers in Nigeria
by: Chinedu, Anyanwu Hilary, et al.
Published: (2020)
by: Chinedu, Anyanwu Hilary, et al.
Published: (2020)
Consumer online engagement in airline and hospitality services
by: Leong, Mei Kei, et al.
Published: (2017)
by: Leong, Mei Kei, et al.
Published: (2017)
Consumers' satisfaction and loyalty toward online purchase
by: Jee, Lui Yeh
Published: (2011)
by: Jee, Lui Yeh
Published: (2011)
Consumer information requirements and telecommunications regulation
by: Xavier, Patrick
Published: (2008)
by: Xavier, Patrick
Published: (2008)
What determines customers’ loyalty towards telecommunication service? Mediating roles of satisfaction and trust
by: Ting, H., et al.
Published: (2020)
by: Ting, H., et al.
Published: (2020)
What determines customers’ loyalty towards telecommunication service? mediating roles of satisfaction and trust
by: Hiram, Ting, et al.
Published: (2020)
by: Hiram, Ting, et al.
Published: (2020)
Switching costs and consumer behaviour: Implications for telecommunications regulation
by: Xavier, Patrick, et al.
Published: (2008)
by: Xavier, Patrick, et al.
Published: (2008)
Consumer perceptions towards fashion retailer loyalty programs and their impact on consumer loyalty / Tee Yee Hsia
by: Tee, Yee Hsia
Published: (2009)
by: Tee, Yee Hsia
Published: (2009)
Chinese Consumers' Brand Loyalty For Consumer
Products: Importance Of Brand Personality As Major
Antecedent Of Brand Loyalty
by: B. Kim, Renee, et al.
Published: (2014)
by: B. Kim, Renee, et al.
Published: (2014)
Influence of brand loyalty on consumer sportswear
by: Wong, Foong Yee, et al.
Published: (2008)
by: Wong, Foong Yee, et al.
Published: (2008)
Consumer Switching in the Energy Industry and Customer Loyalty
by: Singh, Paminder
Published: (2008)
by: Singh, Paminder
Published: (2008)
The influence of website characteristics on online consumer loyalty
by: guo, lerui
Published: (2007)
by: guo, lerui
Published: (2007)
Consumer competency and relationship between dissatisfaction and complaint behaviour among mobile telecommunication network consumers in Lagos, Nigeria
by: Chinedu, Anyanwu Hilary
Published: (2017)
by: Chinedu, Anyanwu Hilary
Published: (2017)
Innovativeness and Consumer Involvement in the Chinese Market
by: Hynes, Niki, et al.
Published: (2006)
by: Hynes, Niki, et al.
Published: (2006)
Perception on the role of parenting styles and peer influence on juvenile delinquency among adolescents in the government remand homes in Lagos, Nigeria
by: Adewale, Yusuf Sodiq
Published: (2021)
by: Adewale, Yusuf Sodiq
Published: (2021)
The Role of Brand Equity in the Effects of Corporate Social Responsibility on Consumer Loyalty
by: Almohammad, Asaad
Published: (2010)
by: Almohammad, Asaad
Published: (2010)
The influence of advertising on consumer buying behaviour
by: Osman, Syuhaily, et al.
Published: (2016)
by: Osman, Syuhaily, et al.
Published: (2016)
The Globalisation of Football: Fans as Consumers, Brand Loyalty and Identity
by: Bennett, Philip
Published: (2008)
by: Bennett, Philip
Published: (2008)
The Consumer Perception towards Online Shopping Loyalty in Malaysia
by: Cheong, Jia Cheng
Published: (2013)
by: Cheong, Jia Cheng
Published: (2013)
Product awareness and sales promotion strategies among telecommunication industry consumers in Nigeria
by: Ismaila, Sikiru Monday
Published: (2023)
by: Ismaila, Sikiru Monday
Published: (2023)
Factors Influencing Customer Loyalty in Telecommunication Industry – A Student outlook of Customer Loyalty
by: A., Viswanathan
Published: (2009)
by: A., Viswanathan
Published: (2009)
Brand Image, Satisfaction, And Loyalty Among Malaysian
Female Consumers: The Moderating Effects Of Personality
And Dwelling Area.
by: Laison Sondoh JR, Stephen
Published: (2009)
by: Laison Sondoh JR, Stephen
Published: (2009)
Political economy of deregulation: an impact analysis of Nigerian Telecommunications (2000-2014)
by: Moniruzzaman, Md.
Published: (2018)
by: Moniruzzaman, Md.
Published: (2018)
How Culture Influences Consumer Loyalty towards Cosmetic Products
A Comparison of UK and Taiwanese consumers
by: Chen, Hsin-Ping
Published: (2007)
by: Chen, Hsin-Ping
Published: (2007)
How Culture Influences Consumer Loyalty towards Cosmetic Products--A Comparison of UK and Taiwanese consumers
by: Chen, Hsin-Ping
Published: (2007)
by: Chen, Hsin-Ping
Published: (2007)
How Culture Influeneces Consumer Loyalty towards Cosmetic Products. A comparision of UK and Taiwanese Consumers
by: Chen, Hsin-Ping
Published: (2007)
by: Chen, Hsin-Ping
Published: (2007)
The influence of perception of in-store colour on consumers' in-store behaviour
by: Osman, Syuhaily, et al.
Published: (2009)
by: Osman, Syuhaily, et al.
Published: (2009)
The effect of value innovation in the superior performance and sustainable growth of telecommunications sector : Mediation effect of customer satisfaction and loyalty
by: Hajar, Mohammed A., et al.
Published: (2022)
by: Hajar, Mohammed A., et al.
Published: (2022)
Factors affecting consumer brand loyalty on personal care products
by: Ooi, Xin Yi
Published: (2024)
by: Ooi, Xin Yi
Published: (2024)
Does the outsourcing strategy to offshore UK call centres affect customer satisfaction and loyalty of UK student consumers?
by: Sandhu, Gurjeven
Published: (2007)
by: Sandhu, Gurjeven
Published: (2007)
Consumers’ Consumption Values, Satisfaction and Loyalty Toward Mobile Payment Service Providers
In China: Alternative Attractiveness
As Moderator
by: Qi, Zhang
Published: (2023)
by: Qi, Zhang
Published: (2023)
Analyzing issues and challenges on environmentally supportive behaviour among Malaysian and Nigerian consumers
by: Ogiemwonyi, Osarodion, et al.
Published: (2020)
by: Ogiemwonyi, Osarodion, et al.
Published: (2020)
The role of counterfeit consumption on consumers’ psychological needs satisfaction
by: Rosely, Nurhidayah, et al.
Published: (2022)
by: Rosely, Nurhidayah, et al.
Published: (2022)
Similar Items
-
Relationship between consumer involvement and consumer engagement with consumer loyalty in tourism and hospitality industry
by: Leong, Mei Kei, et al.
Published: (2017) -
The impact of consumer engagement towards consumer loyalty in tourism and hospitality industry
by: Leong, Mei Kei, et al.
Published: (2017) -
Consumer involvement, consumer online engagement, and consumer loyalty in airline and hospitality services among generation X and Y
by: Leong, Mei Kei
Published: (2018) -
Enhancing consumer online engagement through consumer involvement: A case of airline and hospitality services in Malaysia
by: Leong, Mei Kei *, et al.
Published: (2019) -
Enhancing consumer online engagement through consumer involvement: a case of airline and hospitality services in Malaysia
by: Leong, Mei Kei, et al.
Published: (2019)