Antecedents and outcomes of the knowledge management process (KMP) in Malaysian SMEs
The purpose of this research was to identify and validate the antecedents and outcomes of the Knowledge Management Process (KMP) in the context of Malaysian SMEs. The antecedents (knowledge management (KM) enablers) in this study were internal collaboration, trust, small and medium enterprise (SME)...
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| Format: | Article |
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Taylor and Francis Group
2020
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| Online Access: | http://psasir.upm.edu.my/id/eprint/109341/ |
| _version_ | 1848865345924759552 |
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| author | Narayanan, Sivachandran Nadarajah, Devika Sambasivan, Murali Ho, Jo Ann |
| author_facet | Narayanan, Sivachandran Nadarajah, Devika Sambasivan, Murali Ho, Jo Ann |
| author_sort | Narayanan, Sivachandran |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The purpose of this research was to identify and validate the antecedents and outcomes of the Knowledge Management Process (KMP) in the context of Malaysian SMEs. The antecedents (knowledge management (KM) enablers) in this study were internal collaboration, trust, small and medium enterprise (SME) network, transformational leadership, and information technology (IT) support. The outcomes were innovation speed and organizational performance. Data was collected from 242 SMEs through online surveys and personal visits and analyzed using partial least squares structural equation modeling (PLS-SEM).The salient findings were: (1) among the KM enablers, internal collaboration and IT support significantly influence the KMP; and (2) innovation speed mediates the relationship between the KMP and organizational performance. This study contributes to the literature by: (1) providing a comprehensive framework that links KM enablers, KMP, and performance for SMEs; and (2) establishing innovation speed as a mediator between the KMP and performance. |
| first_indexed | 2025-11-15T14:03:14Z |
| format | Article |
| id | upm-109341 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T14:03:14Z |
| publishDate | 2020 |
| publisher | Taylor and Francis Group |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1093412024-08-05T04:06:57Z http://psasir.upm.edu.my/id/eprint/109341/ Antecedents and outcomes of the knowledge management process (KMP) in Malaysian SMEs Narayanan, Sivachandran Nadarajah, Devika Sambasivan, Murali Ho, Jo Ann The purpose of this research was to identify and validate the antecedents and outcomes of the Knowledge Management Process (KMP) in the context of Malaysian SMEs. The antecedents (knowledge management (KM) enablers) in this study were internal collaboration, trust, small and medium enterprise (SME) network, transformational leadership, and information technology (IT) support. The outcomes were innovation speed and organizational performance. Data was collected from 242 SMEs through online surveys and personal visits and analyzed using partial least squares structural equation modeling (PLS-SEM).The salient findings were: (1) among the KM enablers, internal collaboration and IT support significantly influence the KMP; and (2) innovation speed mediates the relationship between the KMP and organizational performance. This study contributes to the literature by: (1) providing a comprehensive framework that links KM enablers, KMP, and performance for SMEs; and (2) establishing innovation speed as a mediator between the KMP and performance. Taylor and Francis Group 2020-09-15 Article PeerReviewed Narayanan, Sivachandran and Nadarajah, Devika and Sambasivan, Murali and Ho, Jo Ann (2020) Antecedents and outcomes of the knowledge management process (KMP) in Malaysian SMEs. Journal of Small Business and Entrepreneurship, 35 (5). 697- 723. ISSN 0827-6331; ESSN: 2169-2610 https://www.tandfonline.com/doi/full/10.1080/08276331.2020.1818540 10.1080/08276331.2020.1818540 |
| spellingShingle | Narayanan, Sivachandran Nadarajah, Devika Sambasivan, Murali Ho, Jo Ann Antecedents and outcomes of the knowledge management process (KMP) in Malaysian SMEs |
| title | Antecedents and outcomes of the knowledge management process (KMP) in Malaysian SMEs |
| title_full | Antecedents and outcomes of the knowledge management process (KMP) in Malaysian SMEs |
| title_fullStr | Antecedents and outcomes of the knowledge management process (KMP) in Malaysian SMEs |
| title_full_unstemmed | Antecedents and outcomes of the knowledge management process (KMP) in Malaysian SMEs |
| title_short | Antecedents and outcomes of the knowledge management process (KMP) in Malaysian SMEs |
| title_sort | antecedents and outcomes of the knowledge management process (kmp) in malaysian smes |
| url | http://psasir.upm.edu.my/id/eprint/109341/ http://psasir.upm.edu.my/id/eprint/109341/ http://psasir.upm.edu.my/id/eprint/109341/ |