Service level agreement enforcement model with human factor for electronic health record

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Service level agreement enforcement model with human factor for electronic health record

Service Level Agreement (SLA) is a document contract between the service provider and service recipient which is the expected services to be delivered and received. SLA includes all the information about the services provided and their performance. The SLA identified the level of services performanc...

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Bibliographic Details
Main Authors:	Mohamed, Amir Mohamed Talib, Atan, Rodziah, Alshammari, Abdulaziz, Alsahli, Abdulaziz, Rozami, Mohammad Nasrollah
Format:	Article
Published:	SHM Publisher 2024
Online Access:	http://psasir.upm.edu.my/id/eprint/109280/

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