Food safety culture in foodservice operations: a cross-sectional survey and cluster analysis in Malaysia tourist spots
In the present globalization context, most organizations are dealing with increased diversification of employees and customers. In the context of food safety, the changing demographic profile of food service employees poses a challenge in managing food safety and ensuring safe food handling practice...
| Main Authors: | , , , , , , , , , |
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| Format: | Article |
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Human Resource Management Academic Research Society
2023
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| Online Access: | http://psasir.upm.edu.my/id/eprint/108037/ |
| _version_ | 1848865056333234176 |
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| author | Aifaa, Roslan Abidin, Ungku Zainal Fatimah, Ungku Maimunah, Sanny Mutalib, Abdul- Azira, Noor- Ishak, Che Adibah, Farah Karim, Abdul- Shahrim, Muhammad |
| author_facet | Aifaa, Roslan Abidin, Ungku Zainal Fatimah, Ungku Maimunah, Sanny Mutalib, Abdul- Azira, Noor- Ishak, Che Adibah, Farah Karim, Abdul- Shahrim, Muhammad |
| author_sort | Aifaa, Roslan |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | In the present globalization context, most organizations are dealing with increased diversification of employees and customers. In the context of food safety, the changing demographic profile of food service employees poses a challenge in managing food safety and ensuring safe food handling practices among employees. Therefore, this study aims to examine the segmentation of food safety culture based on diversity factors in food service operations by using cluster analysis. A cross-sectional study was conducted in food service operations in Malaysia's main tourism areas, and a self-administered questionnaire was delivered to 400 food handlers. A two-step cluster analysis identified three clusters based on the perceived level of organization food safety culture. Heterogeneity of diversity factors across the clusters was observed in nationality (?2=7.367, p=0.025), age (?2=17.796, p=0.023), and employment status (?2=13.230, p=0.001). The finding characterized the respondents' organizations in cluster 1 as "experienced communicator", which is comprised of local workers (89.3%) and full-time workers (87.6%). Meanwhile, the respondents' organization was characterized as "diverse adaptor", where the workers were observed to have a high proportion of young adults group aged between 18-34 years old worker (82.6%). The respondents' organizations in Cluster 3 were characterized as "inexperienced support-seeker”, which workers in this cluster were dominated by part-time workers (32.2%) and the young adult group aged between 18-24 years old (50.2%). |
| first_indexed | 2025-11-15T13:58:38Z |
| format | Article |
| id | upm-108037 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T13:58:38Z |
| publishDate | 2023 |
| publisher | Human Resource Management Academic Research Society |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1080372024-09-26T04:10:21Z http://psasir.upm.edu.my/id/eprint/108037/ Food safety culture in foodservice operations: a cross-sectional survey and cluster analysis in Malaysia tourist spots Aifaa, Roslan Abidin, Ungku Zainal Fatimah, Ungku Maimunah, Sanny Mutalib, Abdul- Azira, Noor- Ishak, Che Adibah, Farah Karim, Abdul- Shahrim, Muhammad In the present globalization context, most organizations are dealing with increased diversification of employees and customers. In the context of food safety, the changing demographic profile of food service employees poses a challenge in managing food safety and ensuring safe food handling practices among employees. Therefore, this study aims to examine the segmentation of food safety culture based on diversity factors in food service operations by using cluster analysis. A cross-sectional study was conducted in food service operations in Malaysia's main tourism areas, and a self-administered questionnaire was delivered to 400 food handlers. A two-step cluster analysis identified three clusters based on the perceived level of organization food safety culture. Heterogeneity of diversity factors across the clusters was observed in nationality (?2=7.367, p=0.025), age (?2=17.796, p=0.023), and employment status (?2=13.230, p=0.001). The finding characterized the respondents' organizations in cluster 1 as "experienced communicator", which is comprised of local workers (89.3%) and full-time workers (87.6%). Meanwhile, the respondents' organization was characterized as "diverse adaptor", where the workers were observed to have a high proportion of young adults group aged between 18-34 years old worker (82.6%). The respondents' organizations in Cluster 3 were characterized as "inexperienced support-seeker”, which workers in this cluster were dominated by part-time workers (32.2%) and the young adult group aged between 18-24 years old (50.2%). Human Resource Management Academic Research Society 2023 Article PeerReviewed Aifaa, Roslan and Abidin, Ungku Zainal and Fatimah, Ungku and Maimunah, Sanny and Mutalib, Abdul- and Azira, Noor- and Ishak, Che and Adibah, Farah and Karim, Abdul- and Shahrim, Muhammad (2023) Food safety culture in foodservice operations: a cross-sectional survey and cluster analysis in Malaysia tourist spots. International Journal of Academic Research in Business and Social Sciences, 13 (10). 798 -813. ISSN 2222-6990 https://hrmars.com/index.php/IJARBSS/article/view/18911/Food-Safety-Culture-in-Foodservice-Operations-A-Crosssectional-Survey-and-Cluster-Analysis-in-Malaysia-Tourist-Spots 10.6007/ijarbss/v13-i10/18911 |
| spellingShingle | Aifaa, Roslan Abidin, Ungku Zainal Fatimah, Ungku Maimunah, Sanny Mutalib, Abdul- Azira, Noor- Ishak, Che Adibah, Farah Karim, Abdul- Shahrim, Muhammad Food safety culture in foodservice operations: a cross-sectional survey and cluster analysis in Malaysia tourist spots |
| title | Food safety culture in foodservice operations: a cross-sectional survey and cluster analysis in Malaysia tourist spots |
| title_full | Food safety culture in foodservice operations: a cross-sectional survey and cluster analysis in Malaysia tourist spots |
| title_fullStr | Food safety culture in foodservice operations: a cross-sectional survey and cluster analysis in Malaysia tourist spots |
| title_full_unstemmed | Food safety culture in foodservice operations: a cross-sectional survey and cluster analysis in Malaysia tourist spots |
| title_short | Food safety culture in foodservice operations: a cross-sectional survey and cluster analysis in Malaysia tourist spots |
| title_sort | food safety culture in foodservice operations: a cross-sectional survey and cluster analysis in malaysia tourist spots |
| url | http://psasir.upm.edu.my/id/eprint/108037/ http://psasir.upm.edu.my/id/eprint/108037/ http://psasir.upm.edu.my/id/eprint/108037/ |