Evaluation on perceived service quality on parcel locker delivery service
The rise in the number of e-commerce transactions in Indonesia has increased the number of goods to be delivered, which mostly using parcel delivery service. The most favorable parcel delivery alternatives in Indonesia are direct delivery services. Recently, delivery service providers innovated parc...
| Main Authors: | Ahmad, Siti Azfanizam, Zhafira, Nadia, Abd Rahman, Nurul Izzah |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Global Academic Excellence
2023
|
| Online Access: | http://psasir.upm.edu.my/id/eprint/107802/ http://psasir.upm.edu.my/id/eprint/107802/1/JISTM-2023-33-12-09.pdf |
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