Effects of green operational practices and e-CRM on patient satisfaction among Indonesian hospitals: exploring the moderating role of green social influence

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Effects of green operational practices and e-CRM on patient satisfaction among Indonesian hospitals: exploring the moderating role of green social influence

This study aims to investigate the implementation of environmentally friendly operational practices in the healthcare industry. Green operational practices or sustainable practices are acquiring widespread attention in manufacturing and other production-related industries. However, its application i...

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Bibliographic Details
Main Authors:	MS, Mahrinasari, Haseeb, Muhammad, Bangsawan, Satria, Sabri, Mohamad Fazli, Mohd Daud, Norzaidi
Format:	Article
Published:	Regional Association for Security and Crisis Management 2023
Online Access:	http://psasir.upm.edu.my/id/eprint/107586/

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