A systematic mapping study on tourist-tourist interactions
This is the first quantitative systematic literature review to identify cutting-edge studies and research gaps in the field of interactions between tourists. A Systematic Mapping Study (SMS) was used to structure current literature in this broad research field based on the analysis of interactive ob...
| Main Authors: | , , , |
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| Format: | Article |
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Elsevier
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| Online Access: | http://psasir.upm.edu.my/id/eprint/106794/ |
| _version_ | 1848864825163120640 |
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| author | Li, Jing Kunasekaran, Puvaneswaran Chia, Kei Wei Chuah, Stephanie Hui-Wen |
| author_facet | Li, Jing Kunasekaran, Puvaneswaran Chia, Kei Wei Chuah, Stephanie Hui-Wen |
| author_sort | Li, Jing |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | This is the first quantitative systematic literature review to identify cutting-edge studies and research gaps in the field of interactions between tourists. A Systematic Mapping Study (SMS) was used to structure current literature in this broad research field based on the analysis of interactive objects, situations, themes, methodologies, and theoretical underpinnings. In total, 85 published articles between 2011 and 2020 were analyzed. The results indicate that extant research has focused more on tourists' interactions with unfamiliar travelers for helpful information and emotional support, rather than on their social ties and communications with travel companions. Little is understood about the critical factors that lead to positive interactions among tourists and the contributions of tourism providers in this process. At the same time, there is still a lack of research on negative social interactions between tourists that result in value destruction. Furthermore, limited literature exists on the chronological sequence and inner workings of tourists social communications in different situations. Suggestions for future research include widening basic theoretical frameworks and research approaches to provide a more comprehensive view of interactions between tourists. |
| first_indexed | 2025-11-15T13:54:58Z |
| format | Article |
| id | upm-106794 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T13:54:58Z |
| publisher | Elsevier |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1067942024-08-06T03:02:32Z http://psasir.upm.edu.my/id/eprint/106794/ A systematic mapping study on tourist-tourist interactions Li, Jing Kunasekaran, Puvaneswaran Chia, Kei Wei Chuah, Stephanie Hui-Wen This is the first quantitative systematic literature review to identify cutting-edge studies and research gaps in the field of interactions between tourists. A Systematic Mapping Study (SMS) was used to structure current literature in this broad research field based on the analysis of interactive objects, situations, themes, methodologies, and theoretical underpinnings. In total, 85 published articles between 2011 and 2020 were analyzed. The results indicate that extant research has focused more on tourists' interactions with unfamiliar travelers for helpful information and emotional support, rather than on their social ties and communications with travel companions. Little is understood about the critical factors that lead to positive interactions among tourists and the contributions of tourism providers in this process. At the same time, there is still a lack of research on negative social interactions between tourists that result in value destruction. Furthermore, limited literature exists on the chronological sequence and inner workings of tourists social communications in different situations. Suggestions for future research include widening basic theoretical frameworks and research approaches to provide a more comprehensive view of interactions between tourists. Elsevier Article PeerReviewed Li, Jing and Kunasekaran, Puvaneswaran and Chia, Kei Wei and Chuah, Stephanie Hui-Wen A systematic mapping study on tourist-tourist interactions. Journal of Hospitality and Tourism Management, 56. pp. 163-185. ISSN 1447-6770; ESSN: 1839-5260 https://www.sciencedirect.com/science/article/pii/S1447677023001109 10.1016/j.jhtm.2023.06.017 |
| spellingShingle | Li, Jing Kunasekaran, Puvaneswaran Chia, Kei Wei Chuah, Stephanie Hui-Wen A systematic mapping study on tourist-tourist interactions |
| title | A systematic mapping study on tourist-tourist interactions |
| title_full | A systematic mapping study on tourist-tourist interactions |
| title_fullStr | A systematic mapping study on tourist-tourist interactions |
| title_full_unstemmed | A systematic mapping study on tourist-tourist interactions |
| title_short | A systematic mapping study on tourist-tourist interactions |
| title_sort | systematic mapping study on tourist-tourist interactions |
| url | http://psasir.upm.edu.my/id/eprint/106794/ http://psasir.upm.edu.my/id/eprint/106794/ http://psasir.upm.edu.my/id/eprint/106794/ |