Antecedents of proactive customer service performance in hospitality: a meta-analysis

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Antecedents of proactive customer service performance in hospitality: a meta-analysis

As an emerging construct, proactive customer service performance (PCSP) has been largely explored in recent years. However, previous research focusing on PCSP has been fragmented, each investigating the associations between a single or few selected antecedents and PCSP in the hospitality industry. T...

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Bibliographic Details
Main Authors:	Yan, Zhen, Mansor, Zuraina, Choo, Wei Chong
Format:	Article
Published:	Informa UK 2023
Online Access:	http://psasir.upm.edu.my/id/eprint/106601/

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