Effect of social media engagement, corporate image and perceived value on tourist loyalty in hotel industry in Malaysia

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Effect of social media engagement, corporate image and perceived value on tourist loyalty in hotel industry in Malaysia

Nurturing tourist loyalty is a top priority for Malaysian hotels in the contemporary competitive business environment. In recent years, tourist loyalty in the Malaysian hotel industry has declined which negatively impacted hotels’ occupancy rates and survival. For instance, according to a hotel s...

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Bibliographic Details
Main Author:	Azam, Khan Md Ashraful
Format:	Thesis
Language:	English
Published:	2022
Subjects:	Hospitality industry - Malaysia Customer loyalty - Malaysia
Online Access:	http://psasir.upm.edu.my/id/eprint/105550/ http://psasir.upm.edu.my/id/eprint/105550/1/SPE%202022%201%20UPM%20IR.pdf

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