The effect of perceived organizational support and employee care on turnover intention and work engagement: a mediated moderation model using age in the post pandemic period
The purpose of this study was to adopt the well-established and mature job demands–resources model (JD-R), and to extend its model to work engagement and turnover intention of frontline healthcare personnel. Using the cross-sectional survey and partial least squares path modeling tools, the results...
| Main Authors: | , , , |
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| Format: | Article |
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Mary Ann Liebert
2022
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| Online Access: | http://psasir.upm.edu.my/id/eprint/103517/ |
| _version_ | 1848864039227097088 |
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| author | Li, Qin Mohamed, Rosmah Mahomed, Anuar Khan, Hanna |
| author_facet | Li, Qin Mohamed, Rosmah Mahomed, Anuar Khan, Hanna |
| author_sort | Li, Qin |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The purpose of this study was to adopt the well-established and mature job demands–resources model (JD-R), and to extend its model to work engagement and turnover intention of frontline healthcare personnel. Using the cross-sectional survey and partial least squares path modeling tools, the results showed that perceived organizational support had a negative impact on the turnover intention of frontline healthcare staff. This finding is important because it shows how the medical system managers can buffer the negative impact of a lack of job resources on the work engagement of employees in terms of personal strategies, such as the psychological pressure in coping with a high workload. Compared with employee care, perceived organizational support for the respondents had a positive impact on work engagement, whereas work engagement had a negative impact on turnover intention. This study successfully integrated the literature on job resources, work engagement, and turnover intention to determine the real needs of frontline medical personnel. |
| first_indexed | 2025-11-15T13:42:28Z |
| format | Article |
| id | upm-103517 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T13:42:28Z |
| publishDate | 2022 |
| publisher | Mary Ann Liebert |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1035172024-06-23T01:21:57Z http://psasir.upm.edu.my/id/eprint/103517/ The effect of perceived organizational support and employee care on turnover intention and work engagement: a mediated moderation model using age in the post pandemic period Li, Qin Mohamed, Rosmah Mahomed, Anuar Khan, Hanna The purpose of this study was to adopt the well-established and mature job demands–resources model (JD-R), and to extend its model to work engagement and turnover intention of frontline healthcare personnel. Using the cross-sectional survey and partial least squares path modeling tools, the results showed that perceived organizational support had a negative impact on the turnover intention of frontline healthcare staff. This finding is important because it shows how the medical system managers can buffer the negative impact of a lack of job resources on the work engagement of employees in terms of personal strategies, such as the psychological pressure in coping with a high workload. Compared with employee care, perceived organizational support for the respondents had a positive impact on work engagement, whereas work engagement had a negative impact on turnover intention. This study successfully integrated the literature on job resources, work engagement, and turnover intention to determine the real needs of frontline medical personnel. Mary Ann Liebert 2022 Article PeerReviewed Li, Qin and Mohamed, Rosmah and Mahomed, Anuar and Khan, Hanna (2022) The effect of perceived organizational support and employee care on turnover intention and work engagement: a mediated moderation model using age in the post pandemic period. Sustainability, 14 (15). art. no. 9125. pp. 1-15. ISSN 1937-0695; ESSN: 1937-0709 https://www.mdpi.com/2071-1050/14/15/9125 10.3390/su14159125 |
| spellingShingle | Li, Qin Mohamed, Rosmah Mahomed, Anuar Khan, Hanna The effect of perceived organizational support and employee care on turnover intention and work engagement: a mediated moderation model using age in the post pandemic period |
| title | The effect of perceived organizational support and employee care on turnover intention and work engagement: a mediated moderation model using age in the post pandemic period |
| title_full | The effect of perceived organizational support and employee care on turnover intention and work engagement: a mediated moderation model using age in the post pandemic period |
| title_fullStr | The effect of perceived organizational support and employee care on turnover intention and work engagement: a mediated moderation model using age in the post pandemic period |
| title_full_unstemmed | The effect of perceived organizational support and employee care on turnover intention and work engagement: a mediated moderation model using age in the post pandemic period |
| title_short | The effect of perceived organizational support and employee care on turnover intention and work engagement: a mediated moderation model using age in the post pandemic period |
| title_sort | effect of perceived organizational support and employee care on turnover intention and work engagement: a mediated moderation model using age in the post pandemic period |
| url | http://psasir.upm.edu.my/id/eprint/103517/ http://psasir.upm.edu.my/id/eprint/103517/ http://psasir.upm.edu.my/id/eprint/103517/ |