APA (7th ed.) Citation

Cheng, E. X. A., Hui, S. W. C., Sabri, M. F., & Chong, H. X. (2022). Wea want apology! Tailoring service recovery and self-construal to earn customer forgiveness. Inderscience.

Chicago Style (17th ed.) Citation

Cheng, Eugene Xi Aw, Stephanie Wen Chuah Hui, Mohamad Fazli Sabri, and Han Xi Chong. Wea Want Apology! Tailoring Service Recovery and Self-construal to Earn Customer Forgiveness. Inderscience, 2022.

MLA (9th ed.) Citation

Cheng, Eugene Xi Aw, et al. Wea Want Apology! Tailoring Service Recovery and Self-construal to Earn Customer Forgiveness. Inderscience, 2022.