Visitors' satisfaction with facilities at Ulu Bendul Forest Eco Park
Ulu Bendul Forest Eco Park is a popular destination among tourists whether domestic or international. It is situated in the state of Negeri Sembilan and is relatively near to Kuala Lumpur, the capital of Malaysia. In recent years, online reviews and comments by visitors to the park have been some...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Published: |
Malaysian Forester
2022
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| Online Access: | http://psasir.upm.edu.my/id/eprint/102599/ |
| _version_ | 1848863839803670528 |
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| author | Abdul Aziz, Nor Akmar Omran, Muhammad Haziq Mohamed Mokhtar, Mohamed Daniel Raman, Thivya Laxshmy Md Yusop, Mohd Yussainy Saikim, Fiffy Hanisdah Mohd Nordin, Nordiana |
| author_facet | Abdul Aziz, Nor Akmar Omran, Muhammad Haziq Mohamed Mokhtar, Mohamed Daniel Raman, Thivya Laxshmy Md Yusop, Mohd Yussainy Saikim, Fiffy Hanisdah Mohd Nordin, Nordiana |
| author_sort | Abdul Aziz, Nor Akmar |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Ulu Bendul Forest Eco Park is a popular destination among tourists
whether domestic or international. It is situated in the state of Negeri Sembilan
and is relatively near to Kuala Lumpur, the capital of Malaysia. In recent years,
online reviews and comments by visitors to the park have been somewhat
negative, however, there is no empirical study as of yet that investigates the
satisfaction levels among visitors. Hence, this study was conducted to assess
the satisfaction level among visitors of Ulu Bendul Forest Eco Park towards the
existing facilities provided in the park. This study used an adapted version of
the Customer Satisfaction Index to identify satisfaction levels among visitors
dubbed the Visitor Satisfaction Index (VSI). The method for data collection is
convenience sampling. A total of 150 respondents were surveyed between
March and June 2020. After analysis, respondents were categorized into three
groups based on their satisfaction index: low, intermediate and high satisfaction
levels. Results indicate that the group with intermediate satisfaction level is
highest in frequency among visitors, and this suggests that there are
opportunities for improvement in terms of facilities in Ulu Bendul Forest Eco
Park. Results also showed that the swimming pool and signage need
improvement. |
| first_indexed | 2025-11-15T13:39:18Z |
| format | Article |
| id | upm-102599 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T13:39:18Z |
| publishDate | 2022 |
| publisher | Malaysian Forester |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1025992024-03-12T04:57:32Z http://psasir.upm.edu.my/id/eprint/102599/ Visitors' satisfaction with facilities at Ulu Bendul Forest Eco Park Abdul Aziz, Nor Akmar Omran, Muhammad Haziq Mohamed Mokhtar, Mohamed Daniel Raman, Thivya Laxshmy Md Yusop, Mohd Yussainy Saikim, Fiffy Hanisdah Mohd Nordin, Nordiana Ulu Bendul Forest Eco Park is a popular destination among tourists whether domestic or international. It is situated in the state of Negeri Sembilan and is relatively near to Kuala Lumpur, the capital of Malaysia. In recent years, online reviews and comments by visitors to the park have been somewhat negative, however, there is no empirical study as of yet that investigates the satisfaction levels among visitors. Hence, this study was conducted to assess the satisfaction level among visitors of Ulu Bendul Forest Eco Park towards the existing facilities provided in the park. This study used an adapted version of the Customer Satisfaction Index to identify satisfaction levels among visitors dubbed the Visitor Satisfaction Index (VSI). The method for data collection is convenience sampling. A total of 150 respondents were surveyed between March and June 2020. After analysis, respondents were categorized into three groups based on their satisfaction index: low, intermediate and high satisfaction levels. Results indicate that the group with intermediate satisfaction level is highest in frequency among visitors, and this suggests that there are opportunities for improvement in terms of facilities in Ulu Bendul Forest Eco Park. Results also showed that the swimming pool and signage need improvement. Malaysian Forester 2022 Article PeerReviewed Abdul Aziz, Nor Akmar and Omran, Muhammad Haziq and Mohamed Mokhtar, Mohamed Daniel and Raman, Thivya Laxshmy and Md Yusop, Mohd Yussainy and Saikim, Fiffy Hanisdah and Mohd Nordin, Nordiana (2022) Visitors' satisfaction with facilities at Ulu Bendul Forest Eco Park. Malaysian Forester, 85 (2). 178 - 184. ISSN 0302-2935 https://malaysianforester.my/forestry/archives_journal_volume.php?volume=85&nombor=2 |
| spellingShingle | Abdul Aziz, Nor Akmar Omran, Muhammad Haziq Mohamed Mokhtar, Mohamed Daniel Raman, Thivya Laxshmy Md Yusop, Mohd Yussainy Saikim, Fiffy Hanisdah Mohd Nordin, Nordiana Visitors' satisfaction with facilities at Ulu Bendul Forest Eco Park |
| title | Visitors' satisfaction with facilities at Ulu Bendul Forest Eco Park |
| title_full | Visitors' satisfaction with facilities at Ulu Bendul Forest Eco Park |
| title_fullStr | Visitors' satisfaction with facilities at Ulu Bendul Forest Eco Park |
| title_full_unstemmed | Visitors' satisfaction with facilities at Ulu Bendul Forest Eco Park |
| title_short | Visitors' satisfaction with facilities at Ulu Bendul Forest Eco Park |
| title_sort | visitors' satisfaction with facilities at ulu bendul forest eco park |
| url | http://psasir.upm.edu.my/id/eprint/102599/ http://psasir.upm.edu.my/id/eprint/102599/ |