Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia
This study validates and extends the latest unified theory of acceptance and use of technology (UTAUT2) with the privacy calculus model. To evaluate the adoption of healthcare and e-government applications, researchers have recommended—in previous literature—the application of technology adoption mo...
| Main Authors: | , , , |
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| Format: | Article |
| Published: |
Multidisciplinary Digital Publishing Institute
2022
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| Online Access: | http://psasir.upm.edu.my/id/eprint/101440/ |
| _version_ | 1848863560538521600 |
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| author | Hassan, Ismail Bile Azmi Murad, Masrah Azrifah El-Shekeil, Ibrahim Liu, Jigang |
| author_facet | Hassan, Ismail Bile Azmi Murad, Masrah Azrifah El-Shekeil, Ibrahim Liu, Jigang |
| author_sort | Hassan, Ismail Bile |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | This study validates and extends the latest unified theory of acceptance and use of technology (UTAUT2) with the privacy calculus model. To evaluate the adoption of healthcare and e-government applications, researchers have recommended—in previous literature—the application of technology adoption models with privacy, trust, and security-related constructs. However, the current UTAUT2 model lacks privacy, trust, and security-related constructs. Therefore, the proposed UTAUT2 with the privacy calculus model is incorporated into four constructs: privacy concern, perceived risk, trust in the smart national identity card (SNIC), and perceived credibility. Results from a survey data of 720 respondents show that habit, effort expectancy, performance expectancy, social influence, hedonic motivation, and price value are direct determinants that influence behavioral intentions to use. Results also revealed that behavioral intentions, facilitating conditions, habits, perceived risks, and privacy concerns are direct predictors of ‘use behavior’. The authors also analyzed the interrelationships among the research constructs. The extended model may lead toward establishing better innovative e-health services to cover the desires of the citizens through the use of health information applications embedded in an all-in-one card. |
| first_indexed | 2025-11-15T13:34:52Z |
| format | Article |
| id | upm-101440 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T13:34:52Z |
| publishDate | 2022 |
| publisher | Multidisciplinary Digital Publishing Institute |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1014402023-09-22T23:28:50Z http://psasir.upm.edu.my/id/eprint/101440/ Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia Hassan, Ismail Bile Azmi Murad, Masrah Azrifah El-Shekeil, Ibrahim Liu, Jigang This study validates and extends the latest unified theory of acceptance and use of technology (UTAUT2) with the privacy calculus model. To evaluate the adoption of healthcare and e-government applications, researchers have recommended—in previous literature—the application of technology adoption models with privacy, trust, and security-related constructs. However, the current UTAUT2 model lacks privacy, trust, and security-related constructs. Therefore, the proposed UTAUT2 with the privacy calculus model is incorporated into four constructs: privacy concern, perceived risk, trust in the smart national identity card (SNIC), and perceived credibility. Results from a survey data of 720 respondents show that habit, effort expectancy, performance expectancy, social influence, hedonic motivation, and price value are direct determinants that influence behavioral intentions to use. Results also revealed that behavioral intentions, facilitating conditions, habits, perceived risks, and privacy concerns are direct predictors of ‘use behavior’. The authors also analyzed the interrelationships among the research constructs. The extended model may lead toward establishing better innovative e-health services to cover the desires of the citizens through the use of health information applications embedded in an all-in-one card. Multidisciplinary Digital Publishing Institute 2022-03-28 Article PeerReviewed Hassan, Ismail Bile and Azmi Murad, Masrah Azrifah and El-Shekeil, Ibrahim and Liu, Jigang (2022) Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia. Informatics, 9 (2). art. no. 31. pp. 1-27. ISSN 2227-9709 https://www.mdpi.com/2227-9709/9/2/31 10.3390/informatics9020031 |
| spellingShingle | Hassan, Ismail Bile Azmi Murad, Masrah Azrifah El-Shekeil, Ibrahim Liu, Jigang Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia |
| title | Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia |
| title_full | Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia |
| title_fullStr | Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia |
| title_full_unstemmed | Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia |
| title_short | Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia |
| title_sort | extending the utaut2 model with a privacy calculus model to enhance the adoption of a health information application in malaysia |
| url | http://psasir.upm.edu.my/id/eprint/101440/ http://psasir.upm.edu.my/id/eprint/101440/ http://psasir.upm.edu.my/id/eprint/101440/ |