Employee satisfaction in the telecommunications industry in Malaysia
Following the COVID-19 pandemic, there has been a decline in employee satisfaction. It would appear that ensuring the contentment of one's workforce in their place of employment is the most significant obstacle that companies must overcome. Therefore, this study examined the effects of wages an...
| Main Authors: | , , , , , |
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| Format: | Article |
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Conscientia beam
2022
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| Online Access: | http://psasir.upm.edu.my/id/eprint/101243/ |
| _version_ | 1848863521900593152 |
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| author | Iridianathan, Caroline Maria Wider, Walton Abdullah, Meor Rashydan Sam, Toong Hai Vasudevan, Asokan Daud, Siti Nurbaayah |
| author_facet | Iridianathan, Caroline Maria Wider, Walton Abdullah, Meor Rashydan Sam, Toong Hai Vasudevan, Asokan Daud, Siti Nurbaayah |
| author_sort | Iridianathan, Caroline Maria |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Following the COVID-19 pandemic, there has been a decline in employee satisfaction. It would appear that ensuring the contentment of one's workforce in their place of employment is the most significant obstacle that companies must overcome. Therefore, this study examined the effects of wages and welfare, relations with superiors, and learning and development on employee satisfaction in Malaysia. The study employed a cross-sectional design, and the research instruments were adapted from several prior studies. Employees working for a telecommunications company in Malaysia completed a total of 162 questionnaires online. The research hypotheses were analysed using SPSS Version 26.0. The findings show that although relations with superiors had a significant positive effect on employee satisfaction, learning and development had an even stronger positive effect. On the other hand, wages and welfare did not display a significant effect on employee satisfaction. This study makes a unique contribution to theoretical understanding by investigating these factors in the middle of the COVID-19 pandemic as intrinsic and extrinsic components impacting employee satisfaction. Additionally, this research gives corporate organisations vital insights to ensure they can maintain a competitive edge in their industry. |
| first_indexed | 2025-11-15T13:34:15Z |
| format | Article |
| id | upm-101243 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T13:34:15Z |
| publishDate | 2022 |
| publisher | Conscientia beam |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1012432024-04-30T03:52:08Z http://psasir.upm.edu.my/id/eprint/101243/ Employee satisfaction in the telecommunications industry in Malaysia Iridianathan, Caroline Maria Wider, Walton Abdullah, Meor Rashydan Sam, Toong Hai Vasudevan, Asokan Daud, Siti Nurbaayah Following the COVID-19 pandemic, there has been a decline in employee satisfaction. It would appear that ensuring the contentment of one's workforce in their place of employment is the most significant obstacle that companies must overcome. Therefore, this study examined the effects of wages and welfare, relations with superiors, and learning and development on employee satisfaction in Malaysia. The study employed a cross-sectional design, and the research instruments were adapted from several prior studies. Employees working for a telecommunications company in Malaysia completed a total of 162 questionnaires online. The research hypotheses were analysed using SPSS Version 26.0. The findings show that although relations with superiors had a significant positive effect on employee satisfaction, learning and development had an even stronger positive effect. On the other hand, wages and welfare did not display a significant effect on employee satisfaction. This study makes a unique contribution to theoretical understanding by investigating these factors in the middle of the COVID-19 pandemic as intrinsic and extrinsic components impacting employee satisfaction. Additionally, this research gives corporate organisations vital insights to ensure they can maintain a competitive edge in their industry. Conscientia beam 2022 Article PeerReviewed Iridianathan, Caroline Maria and Wider, Walton and Abdullah, Meor Rashydan and Sam, Toong Hai and Vasudevan, Asokan and Daud, Siti Nurbaayah (2022) Employee satisfaction in the telecommunications industry in Malaysia. International Journal of Management and Sustainability, 11 (3). 191 - 201. ISSN 2306-9856; ESSN: 2306-0662 https://archive.conscientiabeam.com/index.php/11/article/view/3161 10.18488/11.v11i3.3161 |
| spellingShingle | Iridianathan, Caroline Maria Wider, Walton Abdullah, Meor Rashydan Sam, Toong Hai Vasudevan, Asokan Daud, Siti Nurbaayah Employee satisfaction in the telecommunications industry in Malaysia |
| title | Employee satisfaction in the telecommunications industry in Malaysia |
| title_full | Employee satisfaction in the telecommunications industry in Malaysia |
| title_fullStr | Employee satisfaction in the telecommunications industry in Malaysia |
| title_full_unstemmed | Employee satisfaction in the telecommunications industry in Malaysia |
| title_short | Employee satisfaction in the telecommunications industry in Malaysia |
| title_sort | employee satisfaction in the telecommunications industry in malaysia |
| url | http://psasir.upm.edu.my/id/eprint/101243/ http://psasir.upm.edu.my/id/eprint/101243/ http://psasir.upm.edu.my/id/eprint/101243/ |