Transformasi Perkhidmatan Perpustakaan Di Pusat Khidmat Maklumat Akademik (PKMA) UNIMAS: Kumpulan Fokus Dan Kajian Kepuasan Pelanggan

QR Code

Transformasi Perkhidmatan Perpustakaan Di Pusat Khidmat Maklumat Akademik (PKMA) UNIMAS: Kumpulan Fokus Dan Kajian Kepuasan Pelanggan

Perkhidmatan perpustakaan memberi impak kepada keberkesanan sesebuah perpustakaan dalam memenuhi keperluan dan kepuasan pelanggan.Perkhidmatan yang relevan adalah penting dalam memastikan ianya berorientasikan pelanggan dan memenuhi kehendak mereka. Justeru, objektif kajian adalah untuk meningkatkan...

Full description

Bibliographic Details
Main Author:	Wan Abdul Rahman, Wan Bujang
Format:	Proceeding
Language:	English
Published:	2011
Subjects:	Z665 Library Science. Information Science
Online Access:	http://ir.unimas.my/id/eprint/9162/ http://ir.unimas.my/id/eprint/9162/1/TRANSFORMASI%20PERKHIDMATAN%20PERPUSTAKAAN%20DI%20PUSAT%20KHIDMAT%20MAKLUMAT%20AKADEMIK%20%28PKMA%29%20UNIMAS%20%28abstract%29.pdf

Similar Items

Seminar Kepustakawanan : Transformasi Perpustakaan Ke arah Pembudayaan Ilmu, pada 26-27 September 2013, Pusat Khidmat Maklumat Akademik UNIMAS
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2013)

Pusat Transformasi Bandar (UTC) sebagai Pusat Hentian Setempat: kajian kepuasan pelanggan terhadap perkhidmatan UTC Kuala Lumpur
by: Nadiah Hanani Abdul Jalil,, et al.
Published: (2015)

Sistem maklumat perpustakaan / Fazila Ahmad
by: Fazila , Ahmad
Published: (2002)

Kursus Khidmat Pelanggan mantapkan pengendalian pelanggan
by: UMP, LIB
Published: (2016)

Kualiti perkhidmatan, kepuasan pelanggan dan kesetiaan pelanggan Perbadanan Perpustakaan Awam Terengganu: Kajian konseptual
by: Mahmood, Kamarulzaman, et al.
Published: (2015)

Khidmat Masyarakat ( PKMA bersama Tadika UNIMAS) Anjuran Kelab PKMA, 26 Mei 2010
by: Centre for Academic, Information Services
Published: (2010)

Khidmat Masyarakat ( PKMA bersama Tadika UNIMAS) Anjuran Kelab PKMA, 14 Julai 2009
by: Centre for Academic, Information Services
Published: (2009)

Kumpulan Fokus
by: Awi, Anis Aniza, et al.
Published: (2022)

Kajian kepuasan pelanggan terhadap perkhidmatan perpustakaan universiti awam di Malaysia
by: Nurulhuda Ramli,, et al.
Published: (2009)

Perkongsian maklumat & kursus asas pengurusan perpustakaan
by: Kamariah, Gono
Published: (2016)

Bengkel Staf Sokongan Merealisasikan Visi PKMA, 22 June 2009
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2009)

Majlis Randau PKMA bersama Fakulti & Hari Bersama Pelanggan, 2013
by: Centre for Academic, Information Services
Published: (2013)

Pelan Strategik Khidmat Maklumat Akademik 2014-2016
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2014)

Pelan Strategik Khidmat Maklumat Akademik 2011-2013
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2011)

Lawatan Panel Penilai Anugerah Inovasi Kementerian Pengajian Tinggi Ke Pusat Khidmat Maklumat Akademik UNIMAS
by: Centre for Academic, Information Services
Published: (2011)

Hubungan pengurusan maklumat dengan kepuasan komunikasi dalam kalangan kakitangan kumpulan sokongan sektor awam
by: Wan Sulaiman, Wan Idros
Published: (2015)

Pengelasan atribut kualiti bagi meningkatkan kepuasan pelanggan
by: Wan Norsiah Mohamed,, et al.
Published: (2007)

Forum Kepustakawanan : Memperkasakan Perpustakaan melalui anjakan paradigma di kalangan Pustakawan & Pengurus Maklumat, 9 November 2009.
by: Centre for Academic, Information Services
Published: (2009)

Laporan Tahunan Pusat Khidmat Teknologi Maklumat dan Komunikasi 2015
by: Universiti Malaysia Sarawak, Centre for ICT Services
Published: (2015)

Transformasi minda fokus kepada pelajar
by: UMP, .
Published: (2014)

Ucaptama Naib Canselor - Seminar Kepustakawanan 2013 Transformasi Perpustakaan Ke Arah Pembudayaan Ilmu
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2013)

Analisis item maklumat umum laman web perpustakaan akademik
by: Nurul Rafidza Muhammad Rashid,, et al.
Published: (2006)

Amalan terbaik di Pusat Maklumat & Perpustakaan (INFOLIB) Bernama
by: HJ IBRAHIM, HASNITA
Published: (2012)

QR-Codes di Perpustakaan : inisiatif Perpustakaan Digital Open University Malaysia
by: Shahril Effendi Ibrahim,, et al.
Published: (2013)

Penggunaan sumber maklumat elektronik oleh pelajar Ijazah Sarjana Muda Doktor Perubatan di Perpustakaan Hospital UKM / Azlan bin Mohamad Hamzah
by: Mohamad Hamzah, Azlan
Published: (2004)

Sejarah perkembangan perpustakaan Tan Sri Omar Mohd Hashim, persatuan sejarah Malaysia1
by: Wan Mamat, Wan Ali
Published: (2014)

mycais@unimas : 2 Dekad PKMA terajui kegemilangan pembudayaan ilmu, Bil. 6, Disember 2012
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2012)

Transformasi perkhidmatan perpustakaan melalui lonjakan profesionalisme pustakawan
by: Masli, Japri Bujang, et al.
Published: (2010)

Minit Mesyuarat Jawatankuasa Khidmat Maklumat Akademik Bil.1/2014 (Ke-30)
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2014)

Minit Mesyuarat Jawatankuasa Khidmat Maklumat Akademik Bil. 4/2014 (Ke-33)
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2014)

Minit Mesyuarat Jawatankuasa Khidmat Maklumat Akademik Bil. 2/2014 (Ke-31)
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2014)

Minit Mesyuarat Jawatankuasa Khidmat Maklumat Akademik Bil. 3/2014 (Ke-32)
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2014)

Minit Mesyuarat Jawatankuasa Khidmat Maklumat Akademik Bil. 1/2012 (Ke-22)
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2012)

Minit Mesyuarat Jawatankuasa Khidmat Maklumat Akademik Bil.2/2012 (Ke-23)
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2012)

Minit Mesyuarat Jawatankuasa Khidmat Maklumat Akademik Bil. 3/2011 (Ke-20)
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2011)

Minit Mesyuarat Jawatankuasa Khidmat Maklumat Akademik Bil.4/2011 (Ke-21)
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2011)

Minit Mesyuarat Jawatankuasa Khidmat Maklumat Akademik Bil.4/2012 (Ke-25)
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2012)

Minit Mesyuarat Jawatankuasa Khidmat Maklumat Akademik Bil.1/2013 (Ke-26)
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2013)

Minit Mesyuarat Jawatankuasa Khidmat Maklumat Akademik Bil.2/2013 (Ke-27)
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2013)

Minit Mesyuarat Jawatankuasa Khidmat Maklumat Akademik Bil. 3/2013 (Ke-28)
by: Universiti Malaysia Sarawak, Centre for Academic Information Services
Published: (2013)