Towards Resolving Software Quality-in-Use Measurement Challenges
Software quality-in-use comprehends the quality from user’s perspectives. It has gained its importance in e-learning applications, mobile service based applications and project management tools. User’s decisions on software acquisitions are often ad hoc or based on preference due to difficulty in...
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| Format: | Article |
| Language: | English |
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Computing and Information Sciences
2014
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| Online Access: | http://ir.unimas.my/id/eprint/8455/ http://ir.unimas.my/id/eprint/8455/1/Towards%20Resolving%20Software%20Quality-in-Use%20Measurement%20Challenges%20%28abstract%29.pdf |
| _version_ | 1848836379849523200 |
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| author | Issa, Atoum Bong, Chih How Narayanan, Kulathuramaiyer |
| author_facet | Issa, Atoum Bong, Chih How Narayanan, Kulathuramaiyer |
| author_sort | Issa, Atoum |
| building | UNIMAS Institutional Repository |
| collection | Online Access |
| description | Software quality-in-use comprehends the quality from user’s perspectives. It has gained its importance in e-learning
applications, mobile service based applications and project management tools. User’s decisions on software acquisitions are
often ad hoc or based on preference due to difficulty in quantitatively measure software quality-in-use. However, why qualityin-
use measurement is difficult? Although there are many software quality models to our knowledge, no works surveys the
challenges related to software quality-in-use measurement. This paper has two main contributions; 1) presents major issues and
challenges in measuring software quality-in-use in the context of the ISO SQuaRE series and related software quality models,
2) Presents a novel framework that can be used to predict software quality-in-use, and 3) presents preliminary results of
quality-in-use topic prediction. Concisely, the issues are related to the complexity of the current standard models and the limitations and incompleteness of the customized software quality models. The proposed framework employs sentiment
analysis techniques to predict software quality-in-use. |
| first_indexed | 2025-11-15T06:22:50Z |
| format | Article |
| id | unimas-8455 |
| institution | Universiti Malaysia Sarawak |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T06:22:50Z |
| publishDate | 2014 |
| publisher | Computing and Information Sciences |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | unimas-84552022-09-29T06:38:44Z http://ir.unimas.my/id/eprint/8455/ Towards Resolving Software Quality-in-Use Measurement Challenges Issa, Atoum Bong, Chih How Narayanan, Kulathuramaiyer T Technology (General) Software quality-in-use comprehends the quality from user’s perspectives. It has gained its importance in e-learning applications, mobile service based applications and project management tools. User’s decisions on software acquisitions are often ad hoc or based on preference due to difficulty in quantitatively measure software quality-in-use. However, why qualityin- use measurement is difficult? Although there are many software quality models to our knowledge, no works surveys the challenges related to software quality-in-use measurement. This paper has two main contributions; 1) presents major issues and challenges in measuring software quality-in-use in the context of the ISO SQuaRE series and related software quality models, 2) Presents a novel framework that can be used to predict software quality-in-use, and 3) presents preliminary results of quality-in-use topic prediction. Concisely, the issues are related to the complexity of the current standard models and the limitations and incompleteness of the customized software quality models. The proposed framework employs sentiment analysis techniques to predict software quality-in-use. Computing and Information Sciences 2014 Article NonPeerReviewed text en http://ir.unimas.my/id/eprint/8455/1/Towards%20Resolving%20Software%20Quality-in-Use%20Measurement%20Challenges%20%28abstract%29.pdf Issa, Atoum and Bong, Chih How and Narayanan, Kulathuramaiyer (2014) Towards Resolving Software Quality-in-Use Measurement Challenges. Journal of Emerging Trends in Computing and Information Sciences, 5 (11). pp. 877-885. ISSN 2079-8407 http://www.researchgate.net/publication/269703437_Towards_Resolving_Software_Quality-in-Use_Measurement_Challenges |
| spellingShingle | T Technology (General) Issa, Atoum Bong, Chih How Narayanan, Kulathuramaiyer Towards Resolving Software Quality-in-Use Measurement Challenges |
| title | Towards Resolving Software Quality-in-Use Measurement Challenges |
| title_full | Towards Resolving Software Quality-in-Use Measurement Challenges |
| title_fullStr | Towards Resolving Software Quality-in-Use Measurement Challenges |
| title_full_unstemmed | Towards Resolving Software Quality-in-Use Measurement Challenges |
| title_short | Towards Resolving Software Quality-in-Use Measurement Challenges |
| title_sort | towards resolving software quality-in-use measurement challenges |
| topic | T Technology (General) |
| url | http://ir.unimas.my/id/eprint/8455/ http://ir.unimas.my/id/eprint/8455/ http://ir.unimas.my/id/eprint/8455/1/Towards%20Resolving%20Software%20Quality-in-Use%20Measurement%20Challenges%20%28abstract%29.pdf |