Measuring Software Quality in Use: State-ofthe-Art and Research Challenges
Software quality in use comprises quality from the user’s perspective. It has gained its importance in e-government applications, mobile-based applications, embedded systems, and even business process development. Users’ decisions on software acquisitions are often ad hoc or based on preferen...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Malaysia Sarawak, (UNIMAS)
2015
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/8453/ http://ir.unimas.my/id/eprint/8453/1/ISSA%20ATOUM.pdf |
| _version_ | 1848836379273854976 |
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| author | Bong, Chih How Issa, Atoum |
| author_facet | Bong, Chih How Issa, Atoum |
| author_sort | Bong, Chih How |
| building | UNIMAS Institutional Repository |
| collection | Online Access |
| description | Software quality in use comprises quality
from the user’s perspective. It has gained
its importance in e-government applications,
mobile-based applications, embedded
systems, and even business process development.
Users’ decisions on software
acquisitions are often ad hoc or based on
preference due to difficulty in quantitatively
measuring software quality in use. But,
why is quality-in-use measurement difficult?
Although there are many software quality
models, to the authors’ knowledge no works
survey the challenges related to software
quality-in-use measurement. This article
has two main contributions: 1) it identifies
and explains major issues and challenges
in measuring software quality in use in the
context of the ISO SQuaRE series and related
software quality models and highlights open
research areas; and 2) it sheds light on a
research direction that can be used to predict
software quality in use. In short, the qualityin-
use measurement issues are related to the
complexity of the current standard models
and the limitations and incompleteness of
the customized software quality models. A
sentiment analysis of software reviews is
proposed to deal with these issues. |
| first_indexed | 2025-11-15T06:22:50Z |
| format | Article |
| id | unimas-8453 |
| institution | Universiti Malaysia Sarawak |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T06:22:50Z |
| publishDate | 2015 |
| publisher | Universiti Malaysia Sarawak, (UNIMAS) |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | unimas-84532022-01-26T07:16:14Z http://ir.unimas.my/id/eprint/8453/ Measuring Software Quality in Use: State-ofthe-Art and Research Challenges Bong, Chih How Issa, Atoum T Technology (General) Software quality in use comprises quality from the user’s perspective. It has gained its importance in e-government applications, mobile-based applications, embedded systems, and even business process development. Users’ decisions on software acquisitions are often ad hoc or based on preference due to difficulty in quantitatively measuring software quality in use. But, why is quality-in-use measurement difficult? Although there are many software quality models, to the authors’ knowledge no works survey the challenges related to software quality-in-use measurement. This article has two main contributions: 1) it identifies and explains major issues and challenges in measuring software quality in use in the context of the ISO SQuaRE series and related software quality models and highlights open research areas; and 2) it sheds light on a research direction that can be used to predict software quality in use. In short, the qualityin- use measurement issues are related to the complexity of the current standard models and the limitations and incompleteness of the customized software quality models. A sentiment analysis of software reviews is proposed to deal with these issues. Universiti Malaysia Sarawak, (UNIMAS) 2015 Article NonPeerReviewed text en http://ir.unimas.my/id/eprint/8453/1/ISSA%20ATOUM.pdf Bong, Chih How and Issa, Atoum (2015) Measuring Software Quality in Use: State-ofthe-Art and Research Challenges. ASQ.Software Quality Professional, 17 (2). pp. 4-15. http://www.researchgate.net/publication/273544348_Measuring_Software_Quality_in_Use_State-of-the-Art_and_Research_Challenges |
| spellingShingle | T Technology (General) Bong, Chih How Issa, Atoum Measuring Software Quality in Use: State-ofthe-Art and Research Challenges |
| title | Measuring Software Quality in Use: State-ofthe-Art and Research Challenges |
| title_full | Measuring Software Quality in Use: State-ofthe-Art and Research Challenges |
| title_fullStr | Measuring Software Quality in Use: State-ofthe-Art and Research Challenges |
| title_full_unstemmed | Measuring Software Quality in Use: State-ofthe-Art and Research Challenges |
| title_short | Measuring Software Quality in Use: State-ofthe-Art and Research Challenges |
| title_sort | measuring software quality in use: state-ofthe-art and research challenges |
| topic | T Technology (General) |
| url | http://ir.unimas.my/id/eprint/8453/ http://ir.unimas.my/id/eprint/8453/ http://ir.unimas.my/id/eprint/8453/1/ISSA%20ATOUM.pdf |