Internal customers' satisfaction towards service quality management at ecotourism destinations

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Internal customers' satisfaction towards service quality management at ecotourism destinations

In brief, this study is aim to measure the internal customers’ satisfaction towards service quality management at ecotourism destinations. There are four service quality management dimensions been used as the indicator in measure the internal customers’ satisfaction. 120 sets of questionnaires were...

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Bibliographic Details
Main Author:	Lee, Wen Yuan
Format:	Final Year Project Report / IMRAD
Language:	English
Published:	Universiti Malaysia Sarawak, UNIMAS 2011
Subjects:	H Social Sciences (General) HD28 Management. Industrial Management
Online Access:	http://ir.unimas.my/id/eprint/7645/ http://ir.unimas.my/id/eprint/7645/3/Lee%20Wen%20Yuan.pdf

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