Language choice in enquiries about accommodation in hotel telephone service encounters

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Language choice in enquiries about accommodation in hotel telephone service encounters

Service encounters are complementary in that one interactant demands and another gives, resulting in much shorter but more formal conversations than everyday talk. In multilingual settings, the interest is not only in the staging of the service encounter but also the language choices used to fulfil...

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Bibliographic Details
Main Authors:	Ting , Su Hie, Mahadhir, Mahanita, Ting , Sing Yea
Format:	Proceeding
Language:	English
Published:	2010
Subjects:	P Philology. Linguistics
Online Access:	http://ir.unimas.my/id/eprint/751/ http://ir.unimas.my/id/eprint/751/1/Language%2Bchoice%2Bin%2Benquiries%2Babout%2Baccommodation%2Bin%2Bhotel%2Btelephone%2Bservice%2528abstract%2529.pdf

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