Tan, M. F. (2011). An exploratory study of service quality effectiveness on intention to complain among mobile phone users in Kuching. Universiti Malaysia Sarawak, (UNIMAS).
Chicago Style (17th ed.) CitationTan, Mei Fong. An Exploratory Study of Service Quality Effectiveness on Intention to Complain Among Mobile Phone Users in Kuching. Universiti Malaysia Sarawak, (UNIMAS), 2011.
MLA (9th ed.) CitationTan, Mei Fong. An Exploratory Study of Service Quality Effectiveness on Intention to Complain Among Mobile Phone Users in Kuching. Universiti Malaysia Sarawak, (UNIMAS), 2011.
Warning: These citations may not always be 100% accurate.