Private healthcare quality : applying a SERVQUAL model

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Private healthcare quality : applying a SERVQUAL model

Results indicate a moderate negative quality gap for overall Malaysian private healthcare service quality. Results also indicate a moderate negative quality gap on each service quality scale dimension. However, scale development analysis yielded excellent results, which can be used in wider healthca...

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Bibliographic Details
Main Authors:	Muhammad Mohsin, Butt, Ernest Cyril, de Run
Format:	Article
Language:	English English
Published:	Emerald Group Publishing Limited 2010
Subjects:	AC Collections. Series. Collected works R Medicine (General)
Online Access:	http://ir.unimas.my/id/eprint/550/ http://ir.unimas.my/id/eprint/550/1/37%20Private%20healthcare%20quality%20applying%20a%20SERVQYAL%20model%20%28abstract%29.pdf http://ir.unimas.my/id/eprint/550/2/37%20Private%20healthcare%20quality%20applying%20a%20SERVQYAL%20model.pdf

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