Consumer motivation and satisfaction on recovery of outstanding water bills

QR Code

Consumer motivation and satisfaction on recovery of outstanding water bills

The purpose of this research paper is to examine and investigate consumer motivation and satisfaction for prompt payment of their water bills. It defines the motivating factors for looking at this area, reviews some recent related literatures and explores areas of overlapping interest.The aims and...

Full description

Bibliographic Details
Main Author:	Teo,, Ir. Seo Lin
Format:	Thesis
Language:	English
Published:	Universiti Malaysia Sarawak, (UNIMAS) 2002
Subjects:	HF Commerce
Online Access:	http://ir.unimas.my/id/eprint/442/ http://ir.unimas.my/id/eprint/442/9/2011-08-thTeoISLfull.pdf

Similar Items

Motivation and job satisfaction
by: Idris, Hassan Abubakar, et al.
Published: (2017)

Consumer behaviour towards mobile advertising during National Recovery Plan
by: Wong, Shi Hui
Published: (2022)

The viability of business process reengineering : introduction of electronic billing presentment and payment (EBPP) for Telekom Malaysia Berhad
by: Sim, Jason Kiam Howe
Published: (2003)

A study of consumer satisfaction toward service quality in Airasia Malaysia
by: Eng, Ai Jia, et al.
Published: (2012)

Motivational factors influencing post MCO continuous online purchase: A study on Klang valley consumers
by: Lau, Jia Wen
Published: (2022)

The impact of Islamic attributes of destination on tourists' motivation, satisfaction and destination loyalty / Mohamed Mohamed Kamal Battour.
by: Battour, Mohamed Mohamed Kamal
Published: (2011)

South Korean Women’s Online Buying Behaviour for Clothes
by: Kim, Seo Ah
Published: (2016)

A study of consumers' awareness and motivation on Islamic banking / Komala Veeriah
by: Veeriah, Komala
Published: (2012)

The impact of extrinsic and intrinsic work motivation on job satisfaction among employees in Malaysian service industry / Ye Fu Hai.
by: Ye, Fu Hai
Published: (2011)

A study on consumer satisfaction towards housing : a study of PKNS house buyers / Norita Mohd Sidek
by: Mohd Sidek, Norita
Published: (2000)

Do Materialistic Consumers Buy More During the COVID-19 Pandemic?: Social Consumption Motivation of Anxious Malaysians in the Face of Existential Threat of Death
by: Toh, Seong-Yuen *, et al.
Published: (2022)

Motivation, ethical dilemmas and satisfaction associated with the new performance appraisal system in the new remuneration system remuneration system among teachers in Sarawak
by: Speedy Bena, Anak Albert Luna.
Published: (2001)

ISO 9000 system implementation : impact on employees' job satisfaction, organizational commitment and motivation in manufacturing, finance and government sector / Aisah Ali.
by: Ali, Aisah
Published: (2004)

Corporate governance factors influencing job satisfaction among banking sector employees in China
by: Lin, Yufei
Published: (2022)

TQM and customer satisfaction in Malaysia’s service sector
by: Sit, Wen Yi, et al.
Published: (2009)

Consumers' satisfaction and loyalty toward online purchase
by: Jee, Lui Yeh
Published: (2011)

Are TQM practices supporting customer satisfaction and service quality?
by: Ooi, Keng Boon, et al.
Published: (2011)

Consumer Innovativeness in Consumer - Company Relationship and Mediating Role of Consumer Value: An Empirical Study of Cell Phone Users in Pakistan
by: Shahid, Rasool, et al.
Published: (2017)

Antecedents affecting employee service recovery performance in five star hotel
by: Tan, Ai Ling *, et al.
Published: (2014)

Do consumer based-factors influence consumer buying behavior in automotive industry? (Malaysia evidence)
by: Nezakati, Hossein *, et al.
Published: (2011)

Assesing the role of work motivation on employee performance
by: Nurul Athirah, Zaaba
Published: (2014)

The motivation of consulting engineers / by Goh Yoke Loong
by: Goh, Yoke Loong
Published: (1995)

Travel Motivation among Muslim Tourists in Malaysia.
by: Lee, Sen Xin, et al.
Published: (2017)

Factors that motivate the foreign worker to work in Malaysia
by: Chan, Shiao Mun, et al.
Published: (2019)

Constant purposes in using ewallet among Malaysian during National Recovery Plan
by: Prissilla, Joyce Paul
Published: (2022)

Enhancing consumer online engagement through consumer involvement: A case of airline and hospitality services in Malaysia
by: Leong, Mei Kei *, et al.
Published: (2019)

Consumer perceptions towards fashion retailer loyalty programs and their impact on consumer loyalty / Tee Yee Hsia
by: Tee, Yee Hsia
Published: (2009)

Consumer behaviour towards counterfeit product : a study on urban Malaysian consumers / Lim Swat Hah
by: Lim, Swat Hah
Published: (2000)

An Examination Of Environmental Orientation Of Consumers In Malaysia
by: Fong, Chee Yang
Published: (2006)

Consumers’ Acceptance towards E-Grocery
by: Phang, Jo Yee
Published: (2016)

Determinants of consumers’ choice of online merchant
by: Lim, Bee Khim, et al.
Published: (2019)

Determinants of consumer trust in e-commerce
by: Chia, Chee En, et al.
Published: (2018)

Banking crisis in Malaysia : causes, recovery measures taken and their effectiveness / Chan See Yan.
by: Chan, See Yan
Published: (2000)

Factors that Motivates Management to Commit Fraudulent Financial Reporting
by: Mahanum, Sulaiman, et al.
Published: (2016)

The motivation effect of non-financial incentives among employees
by: Lim, Wei Ling, et al.
Published: (2019)

Factors Affecting Customer Loyalty on Domestic Cafe in Ipoh: A Mediation Effect of Customer Satisfaction
by: Ng, Shu Lin, et al.
Published: (2016)

The attitudes of consumers towards viral marketing in Malaysia
by: Ler, Sin Wei
Published: (2014)

Consumers’ traditional attitude towards and electronic commerce
by: Hey, Yin Fong, et al.
Published: (2018)

Consumer behavior and religiosity of muslim community in Klang Valley : consumer perception on halal and non halal in products and services / Burhan Adnan
by: Adnan, Burhan
Published: (2000)

Consumer Attitudes towards Furniture Buying at Limbang, Sarawak
by: Fatin, Arina Matusin
Published: (2016)