Spoken dicourse analysis of telephone service encounters in a hotel

Bibliographic Details
Main Author: Ting, Sing Yea
Format: Final Year Project Report / IMRAD
Language:English
Published: University Malaysia Sarawak, UNIMAS. 2008
Subjects:
Online Access:http://ir.unimas.my/id/eprint/4187/
http://ir.unimas.my/id/eprint/4187/7/ting%20sing%20yeafull.pdf
Description
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