Measuring the Usability of a Smartphone Delivered Museum Guide
Smartphones are increasingly being deployed by museums and other cultural spaces to provide guides for visitors, replacing dedicated audioguides or docents. This paper describes a study investigating a scale to measure the usability of a multimedia smartphone guide for a museum, the Multimedia Gui...
| Main Authors: | , , |
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| Format: | Proceeding |
| Language: | English |
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2013
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/3369/ http://ir.unimas.my/id/eprint/3369/1/Measuring%20the%20usability%20of%20a%20smartphone.pdf |
| _version_ | 1848835200194183168 |
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| author | Mohd Kamal, Othman Petrie, Helen Power, Christopher |
| author_facet | Mohd Kamal, Othman Petrie, Helen Power, Christopher |
| author_sort | Mohd Kamal, Othman |
| building | UNIMAS Institutional Repository |
| collection | Online Access |
| description | Smartphones are increasingly being deployed by museums and other cultural spaces to provide guides for visitors, replacing
dedicated audioguides or docents. This paper describes a study investigating a scale to measure the usability of a multimedia
smartphone guide for a museum, the Multimedia Guide Scale (MMGS). Two different types of museum guide were compared: a
free choice tour (FC-tour) and guided tour (G-tour). Result shows that there was a significant difference in scores on the MMGS
between the two tours, between the three components of the MMGS (Quality of Interaction; Learnability and Control; General
Usability) and a significant interaction between the two variables (factors and the guides). The mean scores were higher for the
G-tour on the General Usability component and particularly on the Quality of Interaction component, whereas for the
Learnability and Control component, scores were higher for the FC-tour Guide. The implications of these findings and the use of
the MMGS are discussed. |
| first_indexed | 2025-11-15T06:04:05Z |
| format | Proceeding |
| id | unimas-3369 |
| institution | Universiti Malaysia Sarawak |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T06:04:05Z |
| publishDate | 2013 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | unimas-33692022-04-08T03:11:39Z http://ir.unimas.my/id/eprint/3369/ Measuring the Usability of a Smartphone Delivered Museum Guide Mohd Kamal, Othman Petrie, Helen Power, Christopher AC Collections. Series. Collected works Smartphones are increasingly being deployed by museums and other cultural spaces to provide guides for visitors, replacing dedicated audioguides or docents. This paper describes a study investigating a scale to measure the usability of a multimedia smartphone guide for a museum, the Multimedia Guide Scale (MMGS). Two different types of museum guide were compared: a free choice tour (FC-tour) and guided tour (G-tour). Result shows that there was a significant difference in scores on the MMGS between the two tours, between the three components of the MMGS (Quality of Interaction; Learnability and Control; General Usability) and a significant interaction between the two variables (factors and the guides). The mean scores were higher for the G-tour on the General Usability component and particularly on the Quality of Interaction component, whereas for the Learnability and Control component, scores were higher for the FC-tour Guide. The implications of these findings and the use of the MMGS are discussed. 2013 Proceeding NonPeerReviewed text en http://ir.unimas.my/id/eprint/3369/1/Measuring%20the%20usability%20of%20a%20smartphone.pdf Mohd Kamal, Othman and Petrie, Helen and Power, Christopher (2013) Measuring the Usability of a Smartphone Delivered Museum Guide. In: The 9th International Conference on Cognitive Science. |
| spellingShingle | AC Collections. Series. Collected works Mohd Kamal, Othman Petrie, Helen Power, Christopher Measuring the Usability of a Smartphone Delivered Museum Guide |
| title | Measuring the Usability of a Smartphone Delivered Museum Guide |
| title_full | Measuring the Usability of a Smartphone Delivered Museum Guide |
| title_fullStr | Measuring the Usability of a Smartphone Delivered Museum Guide |
| title_full_unstemmed | Measuring the Usability of a Smartphone Delivered Museum Guide |
| title_short | Measuring the Usability of a Smartphone Delivered Museum Guide |
| title_sort | measuring the usability of a smartphone delivered museum guide |
| topic | AC Collections. Series. Collected works |
| url | http://ir.unimas.my/id/eprint/3369/ http://ir.unimas.my/id/eprint/3369/1/Measuring%20the%20usability%20of%20a%20smartphone.pdf |