Does Flow Experience Really Matter among Hotel Employees in Sarawak?
Abstract Studies on flow in the Malaysian hotel context is still very limited even though it is an important psychological phenomenon toward developing human resources. This present study aims to investigate the role of flow experience as a mediator between the causes of burnout and its outcomes...
| Main Authors: | , , |
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| Format: | Proceeding |
| Language: | English |
| Published: |
2018
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/19113/ http://ir.unimas.my/id/eprint/19113/1/IR%20AIC%2017%20Flow%20%281%29.pdf |
| _version_ | 1848838643805847552 |
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| author | Zaiton, Hassan Mark, Kasa Azizan, bin Yatim |
| author_facet | Zaiton, Hassan Mark, Kasa Azizan, bin Yatim |
| author_sort | Zaiton, Hassan |
| building | UNIMAS Institutional Repository |
| collection | Online Access |
| description | Abstract
Studies on flow in the Malaysian hotel context is still very limited even though it is an important psychological phenomenon toward developing human resources. This present study aims to investigate the role of flow experience as a mediator between the causes of burnout and its outcomes (turnover intention and work-family conflict) among the hotel employees in Sarawak, Malaysia. In the hotel industry, which has a highly demanding working environment, employee burnout would eventually lead to turnover intention and work-family conflict (WFC). To minimize these causes and outcomes, flow is hypothesised as a possible mediator in this study. The data were collected from 210 full time hotel employees, selected by random sampling method, and analysed using SPSS version 20 and PROCESS version 2.11. The findings revealed that flow played a direct and indirect significant role between the causes of burnout and its outcomes. The findings suggests flow to be an important approach in alleviating the effects of burnout – turnover intention and work-family conflict.
Keywords: Flow; Turnover Intention; Work-Family Conflict; Burnout; Mediator; Hotel
Presented at AIC 2017 UTM KL 9-10 Dec 2017 |
| first_indexed | 2025-11-15T06:58:49Z |
| format | Proceeding |
| id | unimas-19113 |
| institution | Universiti Malaysia Sarawak |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T06:58:49Z |
| publishDate | 2018 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | unimas-191132018-01-03T02:32:23Z http://ir.unimas.my/id/eprint/19113/ Does Flow Experience Really Matter among Hotel Employees in Sarawak? Zaiton, Hassan Mark, Kasa Azizan, bin Yatim HD28 Management. Industrial Management Abstract Studies on flow in the Malaysian hotel context is still very limited even though it is an important psychological phenomenon toward developing human resources. This present study aims to investigate the role of flow experience as a mediator between the causes of burnout and its outcomes (turnover intention and work-family conflict) among the hotel employees in Sarawak, Malaysia. In the hotel industry, which has a highly demanding working environment, employee burnout would eventually lead to turnover intention and work-family conflict (WFC). To minimize these causes and outcomes, flow is hypothesised as a possible mediator in this study. The data were collected from 210 full time hotel employees, selected by random sampling method, and analysed using SPSS version 20 and PROCESS version 2.11. The findings revealed that flow played a direct and indirect significant role between the causes of burnout and its outcomes. The findings suggests flow to be an important approach in alleviating the effects of burnout – turnover intention and work-family conflict. Keywords: Flow; Turnover Intention; Work-Family Conflict; Burnout; Mediator; Hotel Presented at AIC 2017 UTM KL 9-10 Dec 2017 2018 Proceeding NonPeerReviewed text en http://ir.unimas.my/id/eprint/19113/1/IR%20AIC%2017%20Flow%20%281%29.pdf Zaiton, Hassan and Mark, Kasa and Azizan, bin Yatim (2018) Does Flow Experience Really Matter among Hotel Employees in Sarawak? In: Asia International Conference 2017, 9 - 10 Disember 2017, Universiti Teknologi Malaysia, Malaysia. http://www.utm.my/asia/ |
| spellingShingle | HD28 Management. Industrial Management Zaiton, Hassan Mark, Kasa Azizan, bin Yatim Does Flow Experience Really Matter among Hotel Employees in Sarawak? |
| title | Does Flow Experience Really Matter among Hotel Employees in Sarawak? |
| title_full | Does Flow Experience Really Matter among Hotel Employees in Sarawak? |
| title_fullStr | Does Flow Experience Really Matter among Hotel Employees in Sarawak? |
| title_full_unstemmed | Does Flow Experience Really Matter among Hotel Employees in Sarawak? |
| title_short | Does Flow Experience Really Matter among Hotel Employees in Sarawak? |
| title_sort | does flow experience really matter among hotel employees in sarawak? |
| topic | HD28 Management. Industrial Management |
| url | http://ir.unimas.my/id/eprint/19113/ http://ir.unimas.my/id/eprint/19113/ http://ir.unimas.my/id/eprint/19113/1/IR%20AIC%2017%20Flow%20%281%29.pdf |