You abuse but I will stay: The combined effects of job stress, customer abuse, and emotional intelligence
on employee turnover

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You abuse but I will stay: The combined effects of job stress, customer abuse, and emotional intelligence on employee turnover

Purpose – The purpose of this paper is to investigate the combined effects of customer aggression, job stress, and emotional intelligence (EI) on job satisfaction and organizational turnover among managers from a developing country, i.e. Pakistan. Design/methodology/approach – Data are collected...

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Bibliographic Details
Main Authors:	Muhammad, Kashif, Braganca, Eliane, Zainudin, Awang, Ernest Cyril, de Run
Format:	Article
Language:	English
Published:	Emerald Publishing Limited 2017
Subjects:	H Social Sciences (General)
Online Access:	http://ir.unimas.my/id/eprint/17408/ http://ir.unimas.my/id/eprint/17408/1/You%20abuse%20but%20I%20will%20stay%20%28abstract%29.pdf

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