Customer satisfaction in hotel service industry at Kuching area
| Main Author: | Rani, Kalemuthu. |
|---|---|
| Format: | Final Year Project Report / IMRAD |
| Language: | English |
| Published: |
Universiti Malaysia Sarawak, (UNIMAS)
2004
|
| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/17021/ http://ir.unimas.my/id/eprint/17021/1/Rani%20Kalemuthu%20ft.pdf |
Similar Items
Job satisfaction : a survey of hotel employees in Kuching
by: Yap, Chui Foong.
Published: (1997)
by: Yap, Chui Foong.
Published: (1997)
Linking service climate with customer satisfaction in Perak hotel industry: a study from service provider perspective
by: H’ng, Chun Siang, et al.
Published: (2018)
by: H’ng, Chun Siang, et al.
Published: (2018)
A study on service quality in relations towards customer satisfaction among express bus customer in Kuantan /
by: Nor Fillianie, Aziz
Published: (2013)
by: Nor Fillianie, Aziz
Published: (2013)
Correlation between remuneration and job satisfaction within an organization in Kuching
by: Kek, Yuan Ho.
Published: (2002)
by: Kek, Yuan Ho.
Published: (2002)
Employee relations and communication dimensions as antecedents of organisational commitment : A case study of selected hotels in Kuching, Sarawak
by: Deborah Puspamani, A/P Kanagendram
Published: (2001)
by: Deborah Puspamani, A/P Kanagendram
Published: (2001)
Customers satisfaction towards the fast food restaurants' service quality: a case study in McDonald's, Kuching, Sarawak
by: Lim,, Sze Sze
Published: (2006)
by: Lim,, Sze Sze
Published: (2006)
Factors affecting employees' intention to quit : a study in a hotel in kuching
by: Ling, Nyuk King
Published: (2007)
by: Ling, Nyuk King
Published: (2007)
Factors Affecting the Corporate Image of the Hotel Industry in Malaysia
by: Lean, Thean Min
Published: (2017)
by: Lean, Thean Min
Published: (2017)
The impact of the Asian financial crisis with special reference to Sarawak economy and a case study on hotel and construction material producing sectors in Kuching
by: Rakayah, Hamdan
Published: (2002)
by: Rakayah, Hamdan
Published: (2002)
Persepsi pekerja bukan eksekutif terhadap keberkesanan program latihan sambil kerja di sebuah hotel terkemuka di Kuching, Sarawak.
by: Catherina, ak. Nelson Kuntik.
Published: (1999)
by: Catherina, ak. Nelson Kuntik.
Published: (1999)
Unconscious bias toward employee performance in Perak Hotel Industry
by: Chu, Chin Fai, et al.
Published: (2020)
by: Chu, Chin Fai, et al.
Published: (2020)
Factors affecting service recovery performance and customer service employees
by: Shishi Kumar Piaralal,, et al.
Published: (2016)
by: Shishi Kumar Piaralal,, et al.
Published: (2016)
Relationships Among Internal Corporate Social Responsibilit Y ,Job Satisfaction And Turnover Intention In The Service Industry
by: Tan, Ying
Published: (2022)
by: Tan, Ying
Published: (2022)
The regeneration of Kuching downtown and the impacts of urban tourism
by: Chiong, Sik Ing.
Published: (2008)
by: Chiong, Sik Ing.
Published: (2008)
Reengineering of Kuching water board billing process
by: Wong, Soon Sing
Published: (2002)
by: Wong, Soon Sing
Published: (2002)
Factors influencing quality performance of customer service : a case study
by: Lim, Chez Yeen.
Published: (2003)
by: Lim, Chez Yeen.
Published: (2003)
Kepuasan kerja di kalangan pekerja kolar putih : satu kajian di dewan bandaraya Kuching utara (DBKU) Kuching, Sarawak
by: Yeong, Leung Kee.
Published: (2001)
by: Yeong, Leung Kee.
Published: (2001)
The impact of quality management practices on organization performance at Kuching
by: Chong, Mei Chin
Published: (2009)
by: Chong, Mei Chin
Published: (2009)
A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research
by: Loh,, Elizabeth.
Published: (1998)
by: Loh,, Elizabeth.
Published: (1998)
Property management service s’ effects on resident’s satisfaction with condominiumin Sungai Long
by: Chai, Ten Yee
Published: (2023)
by: Chai, Ten Yee
Published: (2023)
Customer satisfaction : a case study on Lucent Technologies (Malaysia) Sdn. Bhd. / Kuah Kim Peng
by: Kuah, Kim Peng
Published: (1998)
by: Kuah, Kim Peng
Published: (1998)
Determinants of customer’s loyalty: An empirical study of Malaysian retail banking industry
by: Tan, William Wey Lian
Published: (2023)
by: Tan, William Wey Lian
Published: (2023)
Squatters and urbanization :a case study in Kuching city centre
by: Rashidah, Jalaludin
Published: (2001)
by: Rashidah, Jalaludin
Published: (2001)
Factors contribute to default in service charge payment for strata residential in Klang valley area
by: Wong, Ruxin
Published: (2023)
by: Wong, Ruxin
Published: (2023)
Building loyalty through satisfaction: Costa coffee self service vending machine
by: Lim, Zhi Qian
Published: (2023)
by: Lim, Zhi Qian
Published: (2023)
Determinants of Customers' Perceived Value in the Fast Food Industry for Global Brands in Malaysia
by: Jalal, Hanaysha, et al.
Published: (2019)
by: Jalal, Hanaysha, et al.
Published: (2019)
Quality of service : the case of Telekom Malaysia Berhad, Kuching, Sarawak
by: Nancy, Rukem.
Published: (2002)
by: Nancy, Rukem.
Published: (2002)
The Barriers And Challenges Of Women’s Involvement In The Construction Industry Within Klang Valley Area
by: Khairul Firdaus, Anuar, et al.
Published: (2017)
by: Khairul Firdaus, Anuar, et al.
Published: (2017)
A TQM approach on the measurement of customer satisfaction for users of cellular telephones / Subramaniam a/l K.S. Gopala Iyer
by: K. S. Gopala Iyer, Subramaniam
Published: (1998)
by: K. S. Gopala Iyer, Subramaniam
Published: (1998)
Service Quality ad Property Owner Satisfaction in Building Management for Private Residence Property
by: Woon, Siew Lim
Published: (2016)
by: Woon, Siew Lim
Published: (2016)
An Assessment Of Occupants’ Satisfaction On The Property Management Service Quality: A Study On Mixeduse Building
by: Tum, Choo Yoong
Published: (2022)
by: Tum, Choo Yoong
Published: (2022)
Factors affecting the rate of employee retention in service industry
by: Lim, Ke Yee
Published: (2023)
by: Lim, Ke Yee
Published: (2023)
The development of Franchise fast food restaurant in Malaysia : the views of consumer on Kuching market
by: Zakaria, bin Ibrahim.
Published: (2004)
by: Zakaria, bin Ibrahim.
Published: (2004)
Work competences of the heads of science department in the primary schools in Kuching district, Sarawak
by: Ngui, Felix Siong Hwa
Published: (2000)
by: Ngui, Felix Siong Hwa
Published: (2000)
Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia / Nor Hashima binti Hashim.
by: Nor Hashima, Hashim
Published: (2011)
by: Nor Hashima, Hashim
Published: (2011)
Terms of Reference for a Desktop Study on Water Demand Management for an Industrial Area in Malaysia
by: Mar Iman, Abdul Hamid
Published: (2008)
by: Mar Iman, Abdul Hamid
Published: (2008)
Residents’ satisfaction on property management service in public rental housing: a study of Chongqing, China
by: Tang, Haoling
Published: (2022)
by: Tang, Haoling
Published: (2022)
Value Innovation in the Malaysian Telecommunications Service Industry: Case Study
by: Hajar, Mohamed A., et al.
Published: (2019)
by: Hajar, Mohamed A., et al.
Published: (2019)
A study of rubber smallholdings in the Kuching district, Sarawak / Elizabeth Chia Jen Len
by: Elizabeth Chia , Jen Len
Published: (1970)
by: Elizabeth Chia , Jen Len
Published: (1970)
The impact of talent attraction, talent development and talent retention on job satisfaction in hospitality industry
by: Chan, Jia Ying, et al.
Published: (2020)
by: Chan, Jia Ying, et al.
Published: (2020)
Similar Items
-
Job satisfaction : a survey of hotel employees in Kuching
by: Yap, Chui Foong.
Published: (1997) -
Linking service climate with customer satisfaction in Perak hotel industry: a study from service provider perspective
by: H’ng, Chun Siang, et al.
Published: (2018) -
A study on service quality in relations towards customer satisfaction among express bus customer in Kuantan /
by: Nor Fillianie, Aziz
Published: (2013) -
Correlation between remuneration and job satisfaction within an organization in Kuching
by: Kek, Yuan Ho.
Published: (2002) -
Employee relations and communication dimensions as antecedents of organisational commitment : A case study of selected hotels in Kuching, Sarawak
by: Deborah Puspamani, A/P Kanagendram
Published: (2001)