HRD domain in the service science discipline: developing interdisciplinary professionals
Purpose – The purpose of this paper is to identify critical components for service science curricula that address the unique competency needs of the service sector. Design/methodology/approach – The method for this investigation included a comprehensive review, analysis, and synthesis of service...
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| Format: | Article |
| Language: | English |
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Emerald Group Publishing Limited
2011
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/16686/ http://ir.unimas.my/id/eprint/16686/1/HRD%20domain%20in%20the%20service%20science%20dicipline%20%28abstract%29.pdf |
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| author | Dickson, Donna Noveski, Igor Hana, Hamidi |
| author_facet | Dickson, Donna Noveski, Igor Hana, Hamidi |
| author_sort | Dickson, Donna |
| building | UNIMAS Institutional Repository |
| collection | Online Access |
| description | Purpose – The purpose of this paper is to identify critical components for service science curricula
that address the unique competency needs of the service sector.
Design/methodology/approach – The method for this investigation included a comprehensive
review, analysis, and synthesis of service science, as well as service science management and
engineering (SSME) related literature. As human capital is of unique importance in this business
sector, particular emphasis was placed on examining the need for human resource
development-related content in service science curricula.
Findings – Expansion of the services sector globally has been unprecedented. “Some analysts
predict that by 2020, services will account for 50 percent of world trade” (Downe et al.). Yet a global
shortage of graduates with the skills needed for success in service sector jobs has been forecast.
Compounding this talent shortage is the relatively small number of degree programs available to
prepare professionals for service sector jobs. Because the growth in the service sector has outpaced
improvements in productivity, quality, and innovation, and there is a lack of skilled talent to address
these challenges, increasing attention is being placed on service science curricula.
Originality/value – Given the economic importance of, and current deficiencies in, the service sector
it is poised to make a significant impact by improving service science education. |
| first_indexed | 2025-11-15T06:50:25Z |
| format | Article |
| id | unimas-16686 |
| institution | Universiti Malaysia Sarawak |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T06:50:25Z |
| publishDate | 2011 |
| publisher | Emerald Group Publishing Limited |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | unimas-166862017-06-16T07:21:39Z http://ir.unimas.my/id/eprint/16686/ HRD domain in the service science discipline: developing interdisciplinary professionals Dickson, Donna Noveski, Igor Hana, Hamidi HC Economic History and Conditions Purpose – The purpose of this paper is to identify critical components for service science curricula that address the unique competency needs of the service sector. Design/methodology/approach – The method for this investigation included a comprehensive review, analysis, and synthesis of service science, as well as service science management and engineering (SSME) related literature. As human capital is of unique importance in this business sector, particular emphasis was placed on examining the need for human resource development-related content in service science curricula. Findings – Expansion of the services sector globally has been unprecedented. “Some analysts predict that by 2020, services will account for 50 percent of world trade” (Downe et al.). Yet a global shortage of graduates with the skills needed for success in service sector jobs has been forecast. Compounding this talent shortage is the relatively small number of degree programs available to prepare professionals for service sector jobs. Because the growth in the service sector has outpaced improvements in productivity, quality, and innovation, and there is a lack of skilled talent to address these challenges, increasing attention is being placed on service science curricula. Originality/value – Given the economic importance of, and current deficiencies in, the service sector it is poised to make a significant impact by improving service science education. Emerald Group Publishing Limited 2011 Article PeerReviewed text en http://ir.unimas.my/id/eprint/16686/1/HRD%20domain%20in%20the%20service%20science%20dicipline%20%28abstract%29.pdf Dickson, Donna and Noveski, Igor and Hana, Hamidi (2011) HRD domain in the service science discipline: developing interdisciplinary professionals. Journal of European Industrial Training, 35 (6). pp. 540-557. ISSN 0309-0590 http://www.emeraldinsight.com/doi/full/10.1108/03090591111150086 DOI 10.1108/03090591111150086 |
| spellingShingle | HC Economic History and Conditions Dickson, Donna Noveski, Igor Hana, Hamidi HRD domain in the service science discipline: developing interdisciplinary professionals |
| title | HRD domain in the service science discipline: developing
interdisciplinary professionals |
| title_full | HRD domain in the service science discipline: developing
interdisciplinary professionals |
| title_fullStr | HRD domain in the service science discipline: developing
interdisciplinary professionals |
| title_full_unstemmed | HRD domain in the service science discipline: developing
interdisciplinary professionals |
| title_short | HRD domain in the service science discipline: developing
interdisciplinary professionals |
| title_sort | hrd domain in the service science discipline: developing
interdisciplinary professionals |
| topic | HC Economic History and Conditions |
| url | http://ir.unimas.my/id/eprint/16686/ http://ir.unimas.my/id/eprint/16686/ http://ir.unimas.my/id/eprint/16686/ http://ir.unimas.my/id/eprint/16686/1/HRD%20domain%20in%20the%20service%20science%20dicipline%20%28abstract%29.pdf |