Component of perceived service quality in teaching : the emergence of six critical factors

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Component of perceived service quality in teaching : the emergence of six critical factors

Providing quality that meets customers' needs and retains them for a longer period has become an important source of competitive advantage. As customer service continues to increase inimportance, the management of Polytechnic focusing on the one critical management tool that is visible to all...

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Bibliographic Details
Main Author:	Zaidi, Basli
Format:	Thesis
Language:	English
Published:	2002
Subjects:	LB Theory and practice of education
Online Access:	http://ir.unimas.my/id/eprint/16632/ http://ir.unimas.my/id/eprint/16632/5/Component%20of%20perceived%20service%20quality%20in%20teaching%20%3B%20the%20emergence%20of%20six%20critical%20factors%20%28fulltext%29.pdf

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