Quality of service : the case of Telekom Malaysia Berhad, Kuching, Sarawak

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Quality of service : the case of Telekom Malaysia Berhad, Kuching, Sarawak

The paper detennines how customers of Telekom Malaysia Berhad (TMB) Kuching, Sarawak, critically rate the quality of services rendered to them via the Critical Incident Technique (CIT) and the SERVQUAL method. The study also identified components of the service delivery system that are most importan...

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Bibliographic Details
Main Author:	Nancy, Rukem.
Format:	Thesis
Language:	English
Published:	2002
Subjects:	HD Industries. Land use. Labor HE Transportation and Communications
Online Access:	http://ir.unimas.my/id/eprint/16574/ http://ir.unimas.my/id/eprint/16574/1/Nancy%20Rukem%20ft.pdf

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