A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research

A study of the hotline complaint service in Kuching City South Council with a view ot making it more effective through action research

This study was based on the assumptions that the current hotline service could be improved to render it more effective. It assumed that different complainants have different perception of good/excellent service and their needs and expectations may very with time. It also assumed that the effectivene...

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Bibliographic Details
Main Author: Loh,, Elizabeth.
Format: Thesis
Language:English
Published: 1998
Subjects:
HD Industries. Land use. Labor
Online Access:http://ir.unimas.my/id/eprint/16346/
http://ir.unimas.my/id/eprint/16346/3/A%20study%20of%20the%20hotline%20complaint%20service%20in%20Kuching%20City%20South%20Council%20with%20a%20view%20ot%20making%20it%20more%20effective%20through%20action%20research%20%28fulltext%29.pdf

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