Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents
Emotional intelligence has been touted as the key to success in work. This paper looks into the concepts of emotional intelligence and its impact on insurance agents performance. The primary concern of this study is to relate emotional intelligence with work performance and how significant it is t...
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| Format: | Thesis |
| Language: | English |
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Universiti Malaysia Sarawak, (UNIMAS)
2002
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| Online Access: | http://ir.unimas.my/id/eprint/15823/ http://ir.unimas.my/id/eprint/15823/2/Abg%20Sulaiman%20ft.pdf |
| _version_ | 1848837934555332608 |
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| author | Abang Sulaiman, b. Abg. Salleh. |
| author_facet | Abang Sulaiman, b. Abg. Salleh. |
| author_sort | Abang Sulaiman, b. Abg. Salleh. |
| building | UNIMAS Institutional Repository |
| collection | Online Access |
| description | Emotional intelligence has been touted as the key to success in work. This paper looks into the concepts of emotional intelligence and its impact on insurance agents performance. The primary concern of this study is to relate emotional intelligence with work performance and how significant it is to work performance levels each agent possesses. Emotional intelligence and its relationship to low and higher work performance were examined among 37 Takaful Nasional agents of Kuching branch. Results showed that respondents with"high" Ellevels have pursued "high" work performance while majority of those who hold "low" El levels have been embedded in the "low" work performance. |
| first_indexed | 2025-11-15T06:47:33Z |
| format | Thesis |
| id | unimas-15823 |
| institution | Universiti Malaysia Sarawak |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T06:47:33Z |
| publishDate | 2002 |
| publisher | Universiti Malaysia Sarawak, (UNIMAS) |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | unimas-158232025-05-23T06:14:47Z http://ir.unimas.my/id/eprint/15823/ Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents Abang Sulaiman, b. Abg. Salleh. HB Economic Theory HD61 Risk Management Emotional intelligence has been touted as the key to success in work. This paper looks into the concepts of emotional intelligence and its impact on insurance agents performance. The primary concern of this study is to relate emotional intelligence with work performance and how significant it is to work performance levels each agent possesses. Emotional intelligence and its relationship to low and higher work performance were examined among 37 Takaful Nasional agents of Kuching branch. Results showed that respondents with"high" Ellevels have pursued "high" work performance while majority of those who hold "low" El levels have been embedded in the "low" work performance. Universiti Malaysia Sarawak, (UNIMAS) 2002 Thesis NonPeerReviewed text en http://ir.unimas.my/id/eprint/15823/2/Abg%20Sulaiman%20ft.pdf Abang Sulaiman, b. Abg. Salleh. (2002) Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents. Masters thesis, Universiti Malaysia Sarawak, (UNIMAS). |
| spellingShingle | HB Economic Theory HD61 Risk Management Abang Sulaiman, b. Abg. Salleh. Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents |
| title | Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents |
| title_full | Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents |
| title_fullStr | Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents |
| title_full_unstemmed | Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents |
| title_short | Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents |
| title_sort | emotional intelligence (ei) at workplace : a study on takaful nasional's agents |
| topic | HB Economic Theory HD61 Risk Management |
| url | http://ir.unimas.my/id/eprint/15823/ http://ir.unimas.my/id/eprint/15823/2/Abg%20Sulaiman%20ft.pdf |