The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry

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The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry

Environmental issues are one of the most pressing global concerns the world has currently to address and which has become most critical recently. Malaysia is having to determine its own response to contemporary problems such as water pollution, air pollution, waste disposal, climate change, global w...

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Bibliographic Details
Main Authors:	Yusnita, Yusof, Zainudin, Awang, Kamaruzaman, Jusoff, Yahaya, Ibrahim
Format:	Article
Language:	English
Published:	Inderscience Enterprises Ltd. 2017
Subjects:	GE Environmental Sciences
Online Access:	http://ir.unimas.my/id/eprint/15647/ http://ir.unimas.my/id/eprint/15647/1/The%20influence.pdf

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