Conventions of Malaysian Grocery Store Service Encounters

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Conventions of Malaysian Grocery Store Service Encounters

The study aims to describe the conventions of the Malaysian model of service encounters and contrast them to the model proposed by Halliday/Hasan (1985) by focusing on interactions between Chinese service providers and customers from different ethnic groups in a grocery store. A total of 120 service...

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Bibliographic Details
Main Authors:	Soong, Gze Peng, Ting, Su Hie
Format:	Article
Language:	English
Published:	Hermes (Denmark) 2015
Subjects:	HM Sociology
Online Access:	http://ir.unimas.my/id/eprint/14285/ http://ir.unimas.my/id/eprint/14285/1/Conventions%20of%20Malaysian%20Grocery%20Store%20Service%20Encounters%20%28abstract%29.pdf

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