APA (7th ed.) Citation

Yusman, Y., Hiram, T., & Jati Kasuma, A. (2016). Service Quality Dimensions and Members’ Satisfaction: A Mixed-Methods Approach.

Chicago Style (17th ed.) Citation

Yusman, Yacob, Ting Hiram, and Ali Jati Kasuma. Service Quality Dimensions and Members’ Satisfaction: A Mixed-Methods Approach. 2016.

MLA (9th ed.) Citation

Yusman, Yacob, et al. Service Quality Dimensions and Members’ Satisfaction: A Mixed-Methods Approach. 2016.