The Critical success factors for organizational performance of SMEs in Malaysia: a partial least squares approach
Purpose – This paper seeks to examine the relationship between the determinants of organizational performance such as top management support, customer focus, employees’ orientation, technology orientation, and entrepreneurial orientation in Malaysia. Design/methodology/approach – A quantitative...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
FECAP
2016
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/13571/ http://ir.unimas.my/id/eprint/13571/7/The%20Critical%20success%20factors%20for%20organizational%20performance%20of%20SMEs%20in%20Malaysia%20%28abstract%29.pdf |
| _version_ | 1848837435174158336 |
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| author | Lo, May-Chiun Yin, Chai Wang Constance Rinen, Justin Wah Ramayah, T. |
| author_facet | Lo, May-Chiun Yin, Chai Wang Constance Rinen, Justin Wah Ramayah, T. |
| author_sort | Lo, May-Chiun |
| building | UNIMAS Institutional Repository |
| collection | Online Access |
| description | Purpose – This paper seeks to examine the relationship between the
determinants of organizational performance such as top management
support, customer focus, employees’ orientation, technology
orientation, and entrepreneurial orientation in Malaysia.
Design/methodology/approach – A quantitative research design was
applied for this study. Data was collected through survey questionnaires
applied to business owners and senior managers working in SMEs
located in three Malaysian states, using purposive sampling technique.
SmartPLS 2.0 (M3) was applied to test the hypotheses.
Findings – The findings suggest that both technology and
entrepreneurial orientations are significant success factors for SMEs
in terms of financial and non-financial performance. In addition, top
management support is found to be significantly and positively related
to financial performance.
Originality/value – The empirical analysis indicates that technology
orientation and entrepreneurial orientation add more value to
organizational performance. Therefore, it is vital for SMEs to focus on
these two critical success factors in order to improve their performance. |
| first_indexed | 2025-11-15T06:39:37Z |
| format | Article |
| id | unimas-13571 |
| institution | Universiti Malaysia Sarawak |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T06:39:37Z |
| publishDate | 2016 |
| publisher | FECAP |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | unimas-135712016-09-22T18:58:41Z http://ir.unimas.my/id/eprint/13571/ The Critical success factors for organizational performance of SMEs in Malaysia: a partial least squares approach Lo, May-Chiun Yin, Chai Wang Constance Rinen, Justin Wah Ramayah, T. HD28 Management. Industrial Management Purpose – This paper seeks to examine the relationship between the determinants of organizational performance such as top management support, customer focus, employees’ orientation, technology orientation, and entrepreneurial orientation in Malaysia. Design/methodology/approach – A quantitative research design was applied for this study. Data was collected through survey questionnaires applied to business owners and senior managers working in SMEs located in three Malaysian states, using purposive sampling technique. SmartPLS 2.0 (M3) was applied to test the hypotheses. Findings – The findings suggest that both technology and entrepreneurial orientations are significant success factors for SMEs in terms of financial and non-financial performance. In addition, top management support is found to be significantly and positively related to financial performance. Originality/value – The empirical analysis indicates that technology orientation and entrepreneurial orientation add more value to organizational performance. Therefore, it is vital for SMEs to focus on these two critical success factors in order to improve their performance. FECAP 2016 Article PeerReviewed text en http://ir.unimas.my/id/eprint/13571/7/The%20Critical%20success%20factors%20for%20organizational%20performance%20of%20SMEs%20in%20Malaysia%20%28abstract%29.pdf Lo, May-Chiun and Yin, Chai Wang and Constance Rinen, Justin Wah and Ramayah, T. (2016) The Critical success factors for organizational performance of SMEs in Malaysia: a partial least squares approach. Review of Business Management, 18 (61). pp. 370-391. ISSN 18064892 DOI:10.7819/rbgn.v18i61.3058 |
| spellingShingle | HD28 Management. Industrial Management Lo, May-Chiun Yin, Chai Wang Constance Rinen, Justin Wah Ramayah, T. The Critical success factors for organizational performance of SMEs in Malaysia: a partial least squares approach |
| title | The Critical success factors for organizational performance of SMEs in Malaysia: a partial least squares approach |
| title_full | The Critical success factors for organizational performance of SMEs in Malaysia: a partial least squares approach |
| title_fullStr | The Critical success factors for organizational performance of SMEs in Malaysia: a partial least squares approach |
| title_full_unstemmed | The Critical success factors for organizational performance of SMEs in Malaysia: a partial least squares approach |
| title_short | The Critical success factors for organizational performance of SMEs in Malaysia: a partial least squares approach |
| title_sort | critical success factors for organizational performance of smes in malaysia: a partial least squares approach |
| topic | HD28 Management. Industrial Management |
| url | http://ir.unimas.my/id/eprint/13571/ http://ir.unimas.my/id/eprint/13571/ http://ir.unimas.my/id/eprint/13571/7/The%20Critical%20success%20factors%20for%20organizational%20performance%20of%20SMEs%20in%20Malaysia%20%28abstract%29.pdf |