Level of Stress and Job Satisfaction among Call Operators:
A Case of Malaysian Telecommunication Sector

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Level of Stress and Job Satisfaction among Call Operators: A Case of Malaysian Telecommunication Sector

The study aims to identify the level of stress and job satisfaction among call operators (COs) in Malaysia. It also explores COs views on the factors affecting their stress level and job satisfaction. This research is based on a case study of a telecommunication contact centre. A mixed-methods desig...

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Bibliographic Details
Main Authors:	Mumtaz Ali, Memon, Hiram, Ting, Rohani, Salleh, Jati Kasuma, Ali, Yusman, Yacob
Format:	Article
Language:	English
Published:	Econjournals 2016
Subjects:	HN Social history and conditions. Social problems. Social reform
Online Access:	http://ir.unimas.my/id/eprint/12998/ http://ir.unimas.my/id/eprint/12998/1/Mumtaz%20Ali.pdf

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