User satisfaction and dissatisfaction with learning management system in post-adoption stage : critical incident technique (CIT) approach
This study investigates on the user satisfaction and dissatisfaction with moodle Learning Management System (LMS) known as Morpheus at Universiti Malaysia Sarawak (UNIMAS) during post-adoption stage among postgraduate students of Master of Science (Learning Sciences), Faculty of Cognitive Sciences...
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| Format: | Thesis |
| Language: | English |
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Universiti Malaysia Sarawak, (UNIMAS)
2014
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| Online Access: | http://ir.unimas.my/id/eprint/12718/ http://ir.unimas.my/id/eprint/12718/2/Awang%20Najib%20ft.pdf |
| _version_ | 1848837259505172480 |
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| author | Awang Najib, Awang Mohamad |
| author_facet | Awang Najib, Awang Mohamad |
| author_sort | Awang Najib, Awang Mohamad |
| building | UNIMAS Institutional Repository |
| collection | Online Access |
| description | This study investigates on the user satisfaction and dissatisfaction with moodle Learning Management System (LMS) known as Morpheus at Universiti Malaysia Sarawak (UNIMAS) during post-adoption stage among postgraduate students of Master of Science (Learning Sciences), Faculty of Cognitive Sciences and Human Development (FCSHD). Critical incident technique (CIT) approach is used to collect data for analysis in order to extend our understanding and to clarify on possible sources of satisfaction and dissatisfaction among users. |
| first_indexed | 2025-11-15T06:36:49Z |
| format | Thesis |
| id | unimas-12718 |
| institution | Universiti Malaysia Sarawak |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T06:36:49Z |
| publishDate | 2014 |
| publisher | Universiti Malaysia Sarawak, (UNIMAS) |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | unimas-127182025-05-13T07:02:40Z http://ir.unimas.my/id/eprint/12718/ User satisfaction and dissatisfaction with learning management system in post-adoption stage : critical incident technique (CIT) approach Awang Najib, Awang Mohamad L Education (General) This study investigates on the user satisfaction and dissatisfaction with moodle Learning Management System (LMS) known as Morpheus at Universiti Malaysia Sarawak (UNIMAS) during post-adoption stage among postgraduate students of Master of Science (Learning Sciences), Faculty of Cognitive Sciences and Human Development (FCSHD). Critical incident technique (CIT) approach is used to collect data for analysis in order to extend our understanding and to clarify on possible sources of satisfaction and dissatisfaction among users. Universiti Malaysia Sarawak, (UNIMAS) 2014 Thesis NonPeerReviewed text en http://ir.unimas.my/id/eprint/12718/2/Awang%20Najib%20ft.pdf Awang Najib, Awang Mohamad (2014) User satisfaction and dissatisfaction with learning management system in post-adoption stage : critical incident technique (CIT) approach. Masters thesis, Universiti Malaysia Sarawak. |
| spellingShingle | L Education (General) Awang Najib, Awang Mohamad User satisfaction and dissatisfaction with learning management system in post-adoption stage : critical incident technique (CIT) approach |
| title | User satisfaction and dissatisfaction with learning management system in post-adoption stage : critical incident technique (CIT) approach |
| title_full | User satisfaction and dissatisfaction with learning management system in post-adoption stage : critical incident technique (CIT) approach |
| title_fullStr | User satisfaction and dissatisfaction with learning management system in post-adoption stage : critical incident technique (CIT) approach |
| title_full_unstemmed | User satisfaction and dissatisfaction with learning management system in post-adoption stage : critical incident technique (CIT) approach |
| title_short | User satisfaction and dissatisfaction with learning management system in post-adoption stage : critical incident technique (CIT) approach |
| title_sort | user satisfaction and dissatisfaction with learning management system in post-adoption stage : critical incident technique (cit) approach |
| topic | L Education (General) |
| url | http://ir.unimas.my/id/eprint/12718/ http://ir.unimas.my/id/eprint/12718/2/Awang%20Najib%20ft.pdf |