Measurement of Tangible and Intangible Impacts of Telecentres on Rural Communities
The issue of evaluating the Information and Communications Technologies (ICTs) intangible impacts remains to be unresolved, especially when it comes to evaluating the impacts of ICTs on non-user beneficiaries. The telecentres have been established to disseminate knowledge from basic to advanced leve...
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| Format: | Article |
| Language: | English |
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Association for Computing Machinery
2015
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| Online Access: | http://ir.unimas.my/id/eprint/12003/ http://ir.unimas.my/id/eprint/12003/1/No%2017%20%28abstrak%29.pdf |
| _version_ | 1848837103859793920 |
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| author | Ghazala, Tabassum Yeo, Alvin Wee |
| author_facet | Ghazala, Tabassum Yeo, Alvin Wee |
| author_sort | Ghazala, Tabassum |
| building | UNIMAS Institutional Repository |
| collection | Online Access |
| description | The issue of evaluating the Information and Communications Technologies (ICTs) intangible impacts remains to be unresolved, especially when it comes to evaluating the impacts of ICTs on non-user beneficiaries. The telecentres have been established to disseminate knowledge from basic to advanced level, stimulating the socio-economic status of the underprivileged communities. After a thorough review of the literature, it is found that researchers paid much more attention towards evaluating traditional measurable impacts of telecentre (from both users and non-users perspectives) such as income, health, education. Albeit very few studies have identified non-measureable intangible impacts on users such as psychological wellbeing and empowerment, non-measureable intangible impact particularly from the non-users perspectives have largely been neglected. Telecentre has been existing for almost more than two decades, now the question is, are the non-measurable impacts important? Hence, we believe an alternative qualitative research methodology (The Most Significant Change) will help to evaluate the intangible impacts of ICTs perceived by its non-users such as (self-esteem, self-confidence, feelings of happiness and pride). These stories-based approach can produce diverse, unexpected and emergent impacts from the community’s social perspectives, which might not be catered for by using other orthodox research approaches based on success related pre-stated indicators. |
| first_indexed | 2025-11-15T06:34:21Z |
| format | Article |
| id | unimas-12003 |
| institution | Universiti Malaysia Sarawak |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T06:34:21Z |
| publishDate | 2015 |
| publisher | Association for Computing Machinery |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | unimas-120032016-10-21T07:23:41Z http://ir.unimas.my/id/eprint/12003/ Measurement of Tangible and Intangible Impacts of Telecentres on Rural Communities Ghazala, Tabassum Yeo, Alvin Wee HE Transportation and Communications T Technology (General) The issue of evaluating the Information and Communications Technologies (ICTs) intangible impacts remains to be unresolved, especially when it comes to evaluating the impacts of ICTs on non-user beneficiaries. The telecentres have been established to disseminate knowledge from basic to advanced level, stimulating the socio-economic status of the underprivileged communities. After a thorough review of the literature, it is found that researchers paid much more attention towards evaluating traditional measurable impacts of telecentre (from both users and non-users perspectives) such as income, health, education. Albeit very few studies have identified non-measureable intangible impacts on users such as psychological wellbeing and empowerment, non-measureable intangible impact particularly from the non-users perspectives have largely been neglected. Telecentre has been existing for almost more than two decades, now the question is, are the non-measurable impacts important? Hence, we believe an alternative qualitative research methodology (The Most Significant Change) will help to evaluate the intangible impacts of ICTs perceived by its non-users such as (self-esteem, self-confidence, feelings of happiness and pride). These stories-based approach can produce diverse, unexpected and emergent impacts from the community’s social perspectives, which might not be catered for by using other orthodox research approaches based on success related pre-stated indicators. Association for Computing Machinery 2015 Article NonPeerReviewed text en http://ir.unimas.my/id/eprint/12003/1/No%2017%20%28abstrak%29.pdf Ghazala, Tabassum and Yeo, Alvin Wee (2015) Measurement of Tangible and Intangible Impacts of Telecentres on Rural Communities. ACM International Conference Proceeding Series, 15 (-). pp. 61-65. ISSN 978-1-4503-3163-0 http://dl.acm.org/icps.cfm? http://dx.doi.org/10.1145/2737856.2737882 |
| spellingShingle | HE Transportation and Communications T Technology (General) Ghazala, Tabassum Yeo, Alvin Wee Measurement of Tangible and Intangible Impacts of Telecentres on Rural Communities |
| title | Measurement of Tangible and Intangible Impacts of Telecentres on Rural Communities |
| title_full | Measurement of Tangible and Intangible Impacts of Telecentres on Rural Communities |
| title_fullStr | Measurement of Tangible and Intangible Impacts of Telecentres on Rural Communities |
| title_full_unstemmed | Measurement of Tangible and Intangible Impacts of Telecentres on Rural Communities |
| title_short | Measurement of Tangible and Intangible Impacts of Telecentres on Rural Communities |
| title_sort | measurement of tangible and intangible impacts of telecentres on rural communities |
| topic | HE Transportation and Communications T Technology (General) |
| url | http://ir.unimas.my/id/eprint/12003/ http://ir.unimas.my/id/eprint/12003/ http://ir.unimas.my/id/eprint/12003/ http://ir.unimas.my/id/eprint/12003/1/No%2017%20%28abstrak%29.pdf |