Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users
Providing quality and meaningful experiences to the users are vital particularly with the devices that users are familiar with. Usability issues should be discarded before the systems/designs are deployed to the users. In this study, we compared the usability issues found by expert and novice users...
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| Format: | Proceeding |
| Language: | English |
| Published: |
2015
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| Online Access: | http://ir.unimas.my/id/eprint/10705/ http://ir.unimas.my/id/eprint/10705/1/NO%2081%20Mobile%20guide%20technologies%20%28smartphone%20apps%29%20%28abstract%29.pdf |
| _version_ | 1848836841726279680 |
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| author | Mohd Kamal, Othman Fadhullah, Mahudin Cassandra Henry, Ahaguk Muhd Farhan, Abdul Rahman |
| author_facet | Mohd Kamal, Othman Fadhullah, Mahudin Cassandra Henry, Ahaguk Muhd Farhan, Abdul Rahman |
| author_sort | Mohd Kamal, Othman |
| building | UNIMAS Institutional Repository |
| collection | Online Access |
| description | Providing quality and meaningful experiences to the users are vital particularly with the devices that users are familiar with. Usability issues should be discarded before the systems/designs are deployed to the users. In this study, we compared the usability issues found by expert and novice users using Collaborative Heuristic Evaluation (CHE). This study was carried out with 6 experts and 9 novice users. There are 3 different mobile guides used in this study, 2 were designed to be used in museum and another mobile guide was designed to be used at a tourist attraction. Results showed that expert users found significantly more heuristic problems than novice users during the CHE procedure across the 3 different mobile guides (smartphone apps). On the other hand, there were heuristic problems found by the novices that were not noticeable to the expert. |
| first_indexed | 2025-11-15T06:30:11Z |
| format | Proceeding |
| id | unimas-10705 |
| institution | Universiti Malaysia Sarawak |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T06:30:11Z |
| publishDate | 2015 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | unimas-107052023-03-15T02:21:25Z http://ir.unimas.my/id/eprint/10705/ Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users Mohd Kamal, Othman Fadhullah, Mahudin Cassandra Henry, Ahaguk Muhd Farhan, Abdul Rahman T Technology (General) Providing quality and meaningful experiences to the users are vital particularly with the devices that users are familiar with. Usability issues should be discarded before the systems/designs are deployed to the users. In this study, we compared the usability issues found by expert and novice users using Collaborative Heuristic Evaluation (CHE). This study was carried out with 6 experts and 9 novice users. There are 3 different mobile guides used in this study, 2 were designed to be used in museum and another mobile guide was designed to be used at a tourist attraction. Results showed that expert users found significantly more heuristic problems than novice users during the CHE procedure across the 3 different mobile guides (smartphone apps). On the other hand, there were heuristic problems found by the novices that were not noticeable to the expert. 2015 Proceeding PeerReviewed text en http://ir.unimas.my/id/eprint/10705/1/NO%2081%20Mobile%20guide%20technologies%20%28smartphone%20apps%29%20%28abstract%29.pdf Mohd Kamal, Othman and Fadhullah, Mahudin and Cassandra Henry, Ahaguk and Muhd Farhan, Abdul Rahman (2015) Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users. In: 3rd International Conference on User Science and Engineering (i-USEr), 2-5 Sept. 2014, Shah Alam. http://ieeexplore.ieee.org/xpl/articleDetails.jsp?reload=true&arnumber=7002708 |
| spellingShingle | T Technology (General) Mohd Kamal, Othman Fadhullah, Mahudin Cassandra Henry, Ahaguk Muhd Farhan, Abdul Rahman Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users |
| title | Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users |
| title_full | Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users |
| title_fullStr | Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users |
| title_full_unstemmed | Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users |
| title_short | Mobile guide technologies (smartphone apps): Collaborative Heuristic Evaluation (CHE) with expert and novice users |
| title_sort | mobile guide technologies (smartphone apps): collaborative heuristic evaluation (che) with expert and novice users |
| topic | T Technology (General) |
| url | http://ir.unimas.my/id/eprint/10705/ http://ir.unimas.my/id/eprint/10705/ http://ir.unimas.my/id/eprint/10705/1/NO%2081%20Mobile%20guide%20technologies%20%28smartphone%20apps%29%20%28abstract%29.pdf |