Impact of Intellectual Capital on the Organizational Performance of Airline Industry in Malaysia
This chapter aims to examine the role of intellectual capital in order to enhance the organizational performance of airline industry in Malaysia. Five components of intellectual capital, namely human capital, customer capital, structural capital, technological capital, and spiritual capital, were...
| Main Authors: | , |
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| Format: | Book Chapter |
| Language: | English |
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IGI Global
2015
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/10635/ http://ir.unimas.my/id/eprint/10635/1/NO%2068%20Impact%20of%20intellectual%20capital%20on%20the%20organizational%20performance%20of%20airline%20industry%20in%20Malaysia%20%28abstract%29.pdf |
| _version_ | 1848836824289509376 |
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| author | Muhammad, Khalique Abu Hassan, Md. Isa |
| author_facet | Muhammad, Khalique Abu Hassan, Md. Isa |
| author_sort | Muhammad, Khalique |
| building | UNIMAS Institutional Repository |
| collection | Online Access |
| description | This chapter aims to examine the role of intellectual capital in order to enhance the organizational
performance of airline industry in Malaysia. Five components of intellectual capital, namely human
capital, customer capital, structural capital, technological capital, and spiritual capital, were used to
investigate the role of intellectual capital in airline industry in Malaysia. A structured questionnaire was
used to gather the required data from Kuala Lumpur, Sultan Ismail Johor Bharu International Airport,
and Kuching International Airport. A total of 195 out of 200 useable questionnaires were collected.
Multiple regression analysis was employed to test the proposed research hypotheses of this study. The
findings show that two variables, namely customer capital and spiritual capital, appeared as significant
contributors while the remaining three variables, human capital, structural capital, and technological
capital, appeared as insignificant contributors. This is a preliminary study and it could be a milestone
for further studies. |
| first_indexed | 2025-11-15T06:29:54Z |
| format | Book Chapter |
| id | unimas-10635 |
| institution | Universiti Malaysia Sarawak |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T06:29:54Z |
| publishDate | 2015 |
| publisher | IGI Global |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | unimas-106352016-10-24T02:56:31Z http://ir.unimas.my/id/eprint/10635/ Impact of Intellectual Capital on the Organizational Performance of Airline Industry in Malaysia Muhammad, Khalique Abu Hassan, Md. Isa H Social Sciences (General) This chapter aims to examine the role of intellectual capital in order to enhance the organizational performance of airline industry in Malaysia. Five components of intellectual capital, namely human capital, customer capital, structural capital, technological capital, and spiritual capital, were used to investigate the role of intellectual capital in airline industry in Malaysia. A structured questionnaire was used to gather the required data from Kuala Lumpur, Sultan Ismail Johor Bharu International Airport, and Kuching International Airport. A total of 195 out of 200 useable questionnaires were collected. Multiple regression analysis was employed to test the proposed research hypotheses of this study. The findings show that two variables, namely customer capital and spiritual capital, appeared as significant contributors while the remaining three variables, human capital, structural capital, and technological capital, appeared as insignificant contributors. This is a preliminary study and it could be a milestone for further studies. IGI Global 2015 Book Chapter PeerReviewed text en http://ir.unimas.my/id/eprint/10635/1/NO%2068%20Impact%20of%20intellectual%20capital%20on%20the%20organizational%20performance%20of%20airline%20industry%20in%20Malaysia%20%28abstract%29.pdf Muhammad, Khalique and Abu Hassan, Md. Isa (2015) Impact of Intellectual Capital on the Organizational Performance of Airline Industry in Malaysia. In: Strategic Infrasturcture Development for Economic Growth and Social Change. IGI Global, pp. 38-50. http://www.igi-global.com/chapter/impact-of-intellectual-capital-on-the-organizational-performance-of-airline-industry-in-malaysia/125204 DOI: 10.4018/978-1-4666-7470-7.ch004 |
| spellingShingle | H Social Sciences (General) Muhammad, Khalique Abu Hassan, Md. Isa Impact of Intellectual Capital on the Organizational Performance of Airline Industry in Malaysia |
| title | Impact of Intellectual Capital on the Organizational Performance of Airline Industry in Malaysia |
| title_full | Impact of Intellectual Capital on the Organizational Performance of Airline Industry in Malaysia |
| title_fullStr | Impact of Intellectual Capital on the Organizational Performance of Airline Industry in Malaysia |
| title_full_unstemmed | Impact of Intellectual Capital on the Organizational Performance of Airline Industry in Malaysia |
| title_short | Impact of Intellectual Capital on the Organizational Performance of Airline Industry in Malaysia |
| title_sort | impact of intellectual capital on the organizational performance of airline industry in malaysia |
| topic | H Social Sciences (General) |
| url | http://ir.unimas.my/id/eprint/10635/ http://ir.unimas.my/id/eprint/10635/ http://ir.unimas.my/id/eprint/10635/ http://ir.unimas.my/id/eprint/10635/1/NO%2068%20Impact%20of%20intellectual%20capital%20on%20the%20organizational%20performance%20of%20airline%20industry%20in%20Malaysia%20%28abstract%29.pdf |