Customer satisfaction towards services quality of public transportation in Kuching Area

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Customer satisfaction towards services quality of public transportation in Kuching Area

This study examines customer satisfaction towards service quality of public transportation. Five dimensions in SERVQUAL were applied as the indicators to influence customer satisfaction. In this study determines that most significant elements that contribute to Service Quality Excellency. There are...

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Bibliographic Details
Main Author:	Thian, Wan Jun
Format:	Final Year Project Report / IMRAD
Language:	English English
Published:	Universiti Malaysia Sarawak, (UNIMAS) 2012
Subjects:	H Social Sciences (General)
Online Access:	http://ir.unimas.my/id/eprint/10330/ http://ir.unimas.my/id/eprint/10330/1/Customer%20Satisfaction%20Towards%20Services%20Quality%20of%20Public%20Transportation%20In%20Kuching%20Area%20%2824pgs%29.pdf http://ir.unimas.my/id/eprint/10330/10/Thian%20Wan%20Jun.pdf

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